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Review fromLogan S
Date: 05/27/2025
1 starLogan S
Date: 05/27/2025
I have had multiple issues with waterworkz marine the last couple months I let the business winterize my wakesetter last winter and when I took them to get a pontoon boat to service the motor so I could sell, I set up an appointment to bring my wakesetter down to get the 100 hour service the same day so it wouldn’t be sitting down there for two or three weeks outside. When they called and said they was ready for the wakesetter I took it down there and they kept the boat for roughly two weeks outside before they got to it, when they called they was supposed to change oil, check impeller, thermostat, and do a full service on boat, needless to say went Saturday to take it out for the first time and within 10 mins boat was blowing antifreeze out the overflow and overheating alarm over 210 degrees shut boat off, also checked the oil and it wasn’t reading on the dipstick and they was done closed. When I took boat down there again Wednesday and told them about our day Saturday for the first time taken boat out they said it was probably the impeller which all should have been checked out the first time but wasn’t, also asked the mechanic today about the oil level and he said it was serviced on the 100 hour service and when he pulled the dipstick out it was barely showing on the dipstick to have oil changed just 10 mins of running it would not be completely black and hardly showing on the dipstick, got told that they didn’t have a manual on the 6.2 liter monsoon corvette motor so they wasn’t sure about how much oil was supposed to be in it but I believe it should be atleast close to the full line on the dipstick even though you can look it up on the internet and it takes 6 quarts 15W50 full synthetic Mobil 1 oil and they put in 10W40 Suzuki oil. Also was supposed to change oil again due to boat overheating and getting so hot and definitely didn’t look like it had been changed I got down there took boat out for the second time and temperature is above 200 degrees still!!!
Water Workz Marine, Inc.
Date: 06/03/2025
Mr ******** I'm glad that you and I got to talk about our issues today . I'm very sorry for the communication issues and confusion but I will personally next Tuesday 6/10/2025 that me and my team will handle any and all issues in a professional manner !! I've founded this business on customer service and will always !! Thanks for taking time while you were at work to discuss this matter in a civil and understanding manner , See you next Tuesday Sincerely Wes E*********** President of Water Workz Marine
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