We use cookies to give users the best content and online experience. By clicking “Accept All Cookies”, you agree to allow us to use all cookies. Visit our Privacy Policy to learn more.

Manage Cookies
Resources for Businesses My BBB
Share
Business Profile

Design

Mason Faith Design

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Design.

Complaints

Customer Complaints Summary

  • 1 complaint in the last 3 years.
  • 1 complaint closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

Sort by

Complaint status

Complaint type

  • Initial Complaint

    Date:12/16/2024

    Type:Service or Repair Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    ***** ***** came to our home and provided us a quote for repair work on the exterior with some rotting wood. His name was provided to us by a reputable real estate agent. He provided a quote and asked that we pay him a third of the quote. We gave him a check made out to Mason Faith Design for $1,290. He came for the check quickly and then called to ask if we could make the check to him. We wrote a check to him personally and he cash it on Nov. 1st. At this point he said he would come to start our week in two weeks. From here, he gave two more dates to start working and never showed up or communicated to us. I always reached out and kindly asked when he would come. Last week, he said he couldn’t do the job due to health issues and he would bring a check by on Thursday, Dec. 12, for me and my daughter (who he also stole money and they have had the exact same issue as we have). We sent a certified letter to him on Friday, Dec. 13, stating that he has seven days to return our money or we will seek legal action. We truly don’t want to take him to court but we also believe that he has committed fraud and has no intention of returning our down payment (or our daughter’s). No one should have to go through such a trying and dishonest transaction.
    There are so many red flags - the check made out to him personally and his business number is is phone number (didn’t catch this until he stole our money)
    Thank you in advance for anything and everything you can do to help us resolve this issue!

    Business Response

    Date: 12/24/2024

    I was unable to fulfill my commitment just as they stated. No excuses whatsoever, I have made the situation right by issuing a complete refund of $1290. It was never my intention to make my clients feel as though I was trying to commit fraud against them or steal From them. I have issued the ********* a check that has been processed and cleared. I have also issued her daughter a check. It was an unfortunate situation and I hold the responsibility of my actions. I have reached out to them and expressed my apologies, to which they have graciously accepted and have I  made everything right on my end. At this moment in time, I have indefinitely stopped my current line of business. I express my sincere apology and wish them nothing but the best. Thank you for your understanding. 

    sincerely,

     

    *****

Mason Faith Design is NOT a BBB Accredited Business.

To become accredited, a business must agree to BBB Standards for Trust and pass BBB's vetting process.

Why choose a BBB Accredited Business?

BBB Business Profiles may not be reproduced for sales or promotional purposes.

BBB Business Profiles are provided solely to assist you in exercising your own best judgment. BBB asks third parties who publish complaints, reviews and/or responses on this website to affirm that the information provided is accurate. However, BBB does not verify the accuracy of information provided by third parties, and does not guarantee the accuracy of any information in Business Profiles.

When considering complaint information, please take into account the company's size and volume of transactions, and understand that the nature of complaints and a firm's responses to them are often more important than the number of complaints.

BBB Business Profiles generally cover a three-year reporting period, except for customer reviews. Customer reviews posted prior to July 5, 2024, will no longer be published when they reach three years from their submission date. Customer reviews posted on/after July 5, 2024, will be published indefinitely unless otherwise voluntarily retracted by the user who submitted the content, or BBB no longer believes the review is authentic. BBB Business Profiles are subject to change at any time. If you choose to do business with this company, please let them know that you checked their record with BBB.

As a matter of policy, BBB does not endorse any product, service or business. Businesses are under no obligation to seek BBB accreditation, and some businesses are not accredited because they have not sought BBB accreditation. BBB charges a fee for BBB Accreditation. This fee supports BBB's efforts to fulfill its mission of advancing marketplace trust.