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Business Profile

Fitness Center

Anytime Fitness

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Fitness Center.

Complaints

Customer Complaints Summary

  • 1 complaint in the last 3 years.
  • 1 complaint closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint status

Complaint type

  • Initial Complaint

    Date:08/12/2024

    Type:Billing Issues
    Status:
    Resolved
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    We canceled our membership and continued to be charged. Spoke with ******* and he confessed he "forgot" to advise me to send an email to officially cancel membership. He then refunded me the 3 payments and said my membership was canceled. I have gotten charged 3 additional times since supposed cancelation. He also never canceled membership as per headquarters. Headquarters now has denied my refund due not receiving email cancelation.

    Customer Answer

    Date: 08/28/2024

    No, I have not heard from Anytime Fitness and no I am not satisfied with their efforts to resolve this issue. They charged me for services and was not supposed to. I contacted the local location and their headquarters. Neither were helpful. I have disputed the charges on my credit card. I don't feel like I asked for anything I wasn't entitled to. If you have any questions, please don't hesitate to contact me. 

    Business Response

    Date: 09/08/2024

    After investigating the complaint I called the complainant in response to this situation.  The employee ******* appeared to respond in good faith after admitting that he forgot to tell the complainant to send an email requesting to cancel as it is stated in the terms of the agreement.  After refunding the complainant's request he claims that he was still expecting the written request so that he could cancel the membership. The complainant claims he did not ask for the written request following the refund and that he would cancel.  I told the complainant that I would side with them and help expedite the contested charges through their financial organization.

    I have since then written our third party biller (*** *******) to expedite their request and reprimanded the employee.
    I apologize for any the service you received and trust this has been resolved in the complainant's favor.  

    *** *******
    Owner

    Anytime Fitness Cleveland TN

    Customer Answer

    Date: 09/18/2024



    Better Business Bureau:



    I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.




    Sincerely,



    ******** *********

Anytime Fitness is NOT a BBB Accredited Business.

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