We use cookies to give users the best content and online experience. By clicking “Accept All Cookies”, you agree to allow us to use all cookies. Visit our Privacy Policy to learn more.

Manage Cookies
Resources for Businesses My BBB
Share
Business Profile

Major Appliance Dealers

L & B Appliance
BBB accredited business seal
BBB Accredited BusinessA+Rated by BBB

Complaints

Customer Complaints Summary

  • 1 complaint in the last 3 years.
  • 0 complaints closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

Sort by

Complaint status

Complaint type

  • Initial Complaint

    Date:03/19/2024

    Type:Service or Repair Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.


    Complaint: ********



    I am rejecting this response because:


    Most of what he responded was completely false. I am the one who told the technician not to come after I asked if I was going to be charged for the repair. After he informed me I would be charged, I then asked him for the managers name and number. He told me the manager was ***, not ****. The original technician did not tell me to not to overload the washer, he told me my washer was fixed and I should get several more years out of the washer. I did not and do not overload a washer. I am 57 years old and know how washing machines work. The washing machine was bought brand new and I used it for over 5 years before a problem came up. Before that the washer I had lasted over 10 years. The only “threatening” I did was to tell him I was not satisfied with what he was telling me and I would give reviews based on my experience. I feel they should fix the washer or give me a refund. 


    Sincerely,



    ****** ******

    Business Response

    Date: 04/05/2024

    We performed a service for Mr. ***** ****** on 12/08/2023.  The service consisted of replacing a drive hub on a ****** clothes washer.  The total cost for repair was $208.51. At the time of service the technician advised to be careful not to wash too large of a load at a time as that could cause further damage to the machine.  The unit was tested and all issues had been resolved and working properly. The service call came with a 30 day part and labor guarantee.  ****** called three months later in March of the following year to schedule service for the washing machine stating it had the same symptoms as the last time it had been serviced.  She was disappointed that she was having an issue with her washer.  I explained to her that she was well past the 30 day part and labor warranty however we could still schedule service for her with a $79.99 diagnostics charge to see what the problem was.  ****** was also informed that there are several possibilities of failure that can show these same symptoms and that a technician would have to physically diagnose the machine.  ****** felt like she should not have to pay for this seperate service diagnostic fee even though she did understand she was out of her guarantee period.  Understanding ******** frustration as the manager I even offered that after she paid the diagnostics if the same part had failed that was previously replaced I would be willing to provide the part free of charge she would only have to pay the diagnostics.  Even with this consideration ****** became very irate and threatening.  Due to her threatening language ****** was informed that we would not be able to send a technician to her house.


    **** ******
    General Manager
    L&B Appliance Sales and Service

L & B Appliance is BBB Accredited.

BBB accredited business seal

This business has committed to upholding the BBB Standards for Trust.

Why choose a BBB Accredited Business?

BBB Business Profiles may not be reproduced for sales or promotional purposes.

BBB Business Profiles are provided solely to assist you in exercising your own best judgment. BBB asks third parties who publish complaints, reviews and/or responses on this website to affirm that the information provided is accurate. However, BBB does not verify the accuracy of information provided by third parties, and does not guarantee the accuracy of any information in Business Profiles.

When considering complaint information, please take into account the company's size and volume of transactions, and understand that the nature of complaints and a firm's responses to them are often more important than the number of complaints.

BBB Business Profiles generally cover a three-year reporting period, except for customer reviews. Customer reviews posted prior to July 5, 2024, will no longer be published when they reach three years from their submission date. Customer reviews posted on/after July 5, 2024, will be published indefinitely unless otherwise voluntarily retracted by the user who submitted the content, or BBB no longer believes the review is authentic. BBB Business Profiles are subject to change at any time. If you choose to do business with this company, please let them know that you checked their record with BBB.

As a matter of policy, BBB does not endorse any product, service or business. Businesses are under no obligation to seek BBB accreditation, and some businesses are not accredited because they have not sought BBB accreditation. BBB charges a fee for BBB Accreditation. This fee supports BBB's efforts to fulfill its mission of advancing marketplace trust.