Reviews
This profile includes reviews for Boundless Moving and Storage, LLC's headquarters and its corporate-owned locations. To view all corporate locations, see
Customer Review Ratings
Average of 2 Customer Reviews
Want to share your experience?
Leave a ReviewReview Details
Review fromJames S
Date: 06/23/2025
1 starThis is absolutely tragic. What this company is allowed to do. They quoted me $700 fee to move me 50 miles and place my one bedroom belongs in storage. M*** the owner of boundless movement in storage in Cleveland use a typical scam that I was unaware of this is how this plays out they call you and give you an hourly rate and then once they have your belongings, they bill you for a weight rate I was quoted $700 to have my furnishings picked up and taken to Cleveland 50 miles. They are trying to bill me almost $4000. That is extortion. I cannot budget that but it’s clear. I have been victimized by a scam and I can’t get my furnishing. I’m living out of a motel room. I’m almost 70. I’ve been fighting cancer for 17 years and I’m living in a motel room $200 a day. It seems like this guy can go unchecked which is absolutely ttragic seems sure nobody out here that can stop these scam artist or they just don’t careReview fromKrista H
Date: 07/20/2023
1 starKrista H
Date: 07/20/2023
NOT HAPPY AT ALL. I received awful customer service when I called to voice my concerns about our unfinished move. After MANY unreturned calls and unresolved issues, I had to call my husband home from an Army Station 4 hours away to help me finish the move. Lack of communication on the day of the move resulted in missed items left in the home AND a mess of packing supplies left spread about by the movers. The movers themselves were very personable but missed KEY instructions about the move. I thought I was going to be taken care of since I was left to finish the move by myself but ended up with a ton of work to do that I couldn't accomplish by myself. I hired a packing and moving service for a reason and paid a HEFTY price for it but was left hanging high and dry. I would not recommend this company to anyone who is depending on a service to deliver what they say.
Boundless Moving and Storage, LLC
Date: 07/21/2023
As a company, we work hard to provide excellent
service, from start to finish. We are a reputable company that takes care of
our clients, and work to correct any issue for which we are responsible. Moves
go smoothly when the customer is present and available to answer questions and
confirm satisfactory work at each stage.
We agree
communication is key and are proactive in this area from estimate through end
of move, and beyond when necessary.
On both days,
after giving initial instructions you were not present to confirm key portions
of your move. Multiple calls were placed before their phone calls were answered
or returned.
On the day of packing, when our team prepared
to do its required walk-through with you to ensure all items in need of packing
were packed, you were not present and unreachable via phone. They called in for
authorization to leave, which was granted after a period of 30 minutes of no
contact with the customer had expired. Packing supplies were left in case there
were more items to pack once our team returned to load items the next morning.
On the day
of your move, you were not present beyond the morning walk-through, and our team
had difficulty reaching you via phone when they had a question or information
to share with you. Our team followed the instructions provided to them, and
items left were due to their inability to reach you for clarification. Had you been present or available, we could have clarified
any issue during the move.
BBB Business Profiles may not be reproduced for sales or promotional purposes.
BBB Business Profiles are provided solely to assist you in exercising your own best judgment. BBB asks third parties who publish complaints, reviews and/or responses on this website to affirm that the information provided is accurate. However, BBB does not verify the accuracy of information provided by third parties, and does not guarantee the accuracy of any information in Business Profiles.
When considering complaint information, please take into account the company's size and volume of transactions, and understand that the nature of complaints and a firm's responses to them are often more important than the number of complaints.
BBB Business Profiles generally cover a three-year reporting period, except for customer reviews. Customer reviews posted prior to July 5, 2024, will no longer be published when they reach three years from their submission date. Customer reviews posted on/after July 5, 2024, will be published indefinitely unless otherwise voluntarily retracted by the user who submitted the content, or BBB no longer believes the review is authentic. BBB Business Profiles are subject to change at any time. If you choose to do business with this company, please let them know that you checked their record with BBB.
As a matter of policy, BBB does not endorse any product, service or business. Businesses are under no obligation to seek BBB accreditation, and some businesses are not accredited because they have not sought BBB accreditation. BBB charges a fee for BBB Accreditation. This fee supports BBB's efforts to fulfill its mission of advancing marketplace trust.