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Business Profile

Pest Control Services

Mayfield Brothers Pest Control

This business is NOT BBB Accredited.

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Complaints

This profile includes complaints for Mayfield Brothers Pest Control's headquarters and its corporate-owned locations. To view all corporate locations, see

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    Customer Complaints Summary

    • 1 complaint in the last 3 years.
    • 0 complaints closed in the last 12 months.

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    The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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    • Initial Complaint

      Date:03/13/2023

      Type:Billing Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      3/14/23 $180.00 was billed to my credit card.
      For the last two years the pest control company comes out and sprays the exterior of my house for termites and I pay them $180.00. This year the technician wants to look around my house (which they never did before) and wants me to sign his work order that the work was done. I said you haven’t sprayed around the house yet and I’m not signing until the work is completed. So he says they can no longer spray around the house anymore because Tennessee doesn’t allow it . So I tell him, then if you can’t treat around my house what do I need your service for and I’m not going to sign your paperwork or pay $180.00. I also called their office as soon as the technician left and told the lady that answers the phone three times that I wasn’t going to pay $180.00 and she insisted that I talk to the service manager (which I did) and told him that I wasn’t going to pay for this. He said that the state of Tennessee doesn’t allow them to spray around my house anymore. So I said fine the work wasn’t completed and I’m not going to pay for this. Then I check my credit card statement and they had already billed my credit card that same day with out me signing off on the work and after telling them several times that I was not going to pay for this. This company treated around my house with a heavy treatment the first year and charged me 8 or 9 hundred dollars and then came back every year after that and did a light treatment and I paid them$180.00 each time. If it is true that they can’t treat around my house anymore then ,like I have told them several times then I don’t need their services and I want my charges reversed on my credit card.

      Business Response

      Date: 04/24/2023

      Please see the attached email that was sent to Mr ***** on March 13, 2023. Telling him the charges would be reversed. Also included is the credit to the ********** on 3.30.2023. Mr. ****** would never call and we do not have a phone # to let him know the status of the card reversal. I also made him an offer to upgrade his service. Please let me know if i can do anything else to correct this matter. 

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