Complaints

This profile includes complaints for Mountain Gas's headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

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  Mountain Gas

  5492 Waterlevel Highway Cleveland, TN 37311

• 

  Mountain Gas

  1776 S Dixie Hwy Dalton, GA 30720-7818

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:10/20/2022

  Type:Billing Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  After shopping around and finding Gas Incorporated much higher per gallon than other suppliers I decided to change. Went to the local office to ask about cost of cancellation and was told $175 tank pick up fee but would reimburse me for gas in the tank for the price I paid. I asked if there were any other fees and was told “NONE”. I called a couple weeks later to get the tank with 185 gallons picked up. A couple weeks later I find out they also charged me a $9 fuel recovery fee and a $0.50 per gallon restocking fee, in other words $92.50. So an additional $100+ in fees that I could have avoided by using the gas prior to tank pickup if I was not lied to. I called to complain to the manager (Shane) in Dalton, GA and was told he would return my call but it took me 2 weeks to get him on the phone. He told me there was nothing he could do because my account was now closed. But if he had returned my call 2 weeks earlier the account would have still been open. Not only are they very expensive, I feel like they are either incompetent or unethical by not fully disclosing all fees and avoiding customers with complaints. They were a good propane supplier until they were bought by Gas Incorporated. Stay clear of this company.

  Business Response

  Date: 12/06/2022

  I am responding to the customer compliant from ***** ***** ID# ********. We have reached out to Mr. ***** and submitted

  for a refund of $101.52.

   

  Thanks,

  Shane

  Customer Answer

  Date: 12/06/2022

  
  
  Better Business Bureau:
  
  
  I could not get resolution through the local office or the regional manager so I sent a billing complaint to the corporate office.  I firmly believe if I had not done that then this would not have gotten resolved.  I did eventually receive a refund check for $101.50.  Therefore, I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me. 
  
  
  
  Sincerely,
  
  
  
  ***** *****e