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Business Profile

Septic Tank Manufacturers

Southern Water Service, LLC

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Septic Tank Manufacturers.

Reviews

This profile includes reviews for Southern Water Service, LLC's headquarters and its corporate-owned locations. To view all corporate locations, see

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Southern Water Service, LLC has 2 locations, listed below.

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    Customer Review Ratings

    1

    Average of 3 Customer Reviews

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    Review Details

    • Vincent C

      Date: 02/24/2024

      ordered a Goulds union for a resiboost pump from there only company Pump parts USA. The union came late and I had to buy one locally. when it finally did show up. I called and tried to return the part un opened in its original box. got the runaround many calls and emails latter. I was told they wont take it back even UN-opened.
      Due yourself a favor and shop elsewhere.

    • Dwight R

      Date: 05/11/2023

      Their online platform has no picture and I assumed that it was the correct tank but I had called them and they said it was the one I ordered. When I got the tank it was not the right one and was damaged so I did not accept the tank and it was sent back. It was sent to different location that was I guess a warehouse. And the one I wanted was discountined so they sent me a different version without my authorization . And I have been waiting for months for them to refund my money, and they have been giving me the runaround and the other day customer service has told me they have sent the money but still has not come to my bank it has been over a week. They should have given the refund when they got the tank back but still waiting, wish I had never ordered anything from them .

    • Tim A.

      Date: 02/27/2023

      These people are rip off artists. Have problems with brand new Amt pump and after lies and no responses found out from manufacturer SWS is famous for this. 600$ pump useless. Pump manufacturer would warranty the pump but sws will not send email to manufacturer stating I did purchase this pump???! Nothing but run around from these pos at Southern Water Service in Tenn. word wise these people will screw you even when manufacturer will help. Why is the question. This pos company actually chewed out manufacturing tech support for providing info on how to receive warranty repairs. SWS would not have any dealings with the repair or even touch it. Only sadistic people do this things.

      Southern Water Service, LLC

      Date: 02/28/2023

      We follow all manufacturer warranty procedures and facilitate repairs, refunds, or replacements based on the manufacturers' findings. We have been in business for 18 years. We sell approximately $10 million worth of pump products each year and well over 99% of our customers are very happy with our products and service.

      Tim A.

      Date: 02/28/2023

      That’s a big lie as I can attest to. Even manufacturing people told me how these people are. I’m not only 1% I hope these fold up let someone do real customer service.

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