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Business Profile

Small Engine Repair

AAA Small Engine Repair

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Small Engine Repair.

Complaints

Customer Complaints Summary

  • 1 complaint in the last 3 years.
  • 0 complaints closed in the last 12 months.

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The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint status

Complaint type

  • Initial Complaint

    Date:08/28/2023

    Type:Service or Repair Issues
    Status:
    ResolvedMore info

    Complaint statuses

    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I hired him to fix a tire on my lawn mower. He picked it up and returned it the same day. He said it was repaired and that he installed a tube. I paid him $85.00 + tip. I put the mower away and didn't look at it until it was time to mow again about 4 days later. However, while parked the tire had gone flat again. I texted him and he promised to come out the next morning. No show & no notice. Texted him again that evening. Promised to come on Monday. No show no notice. Texted again, promised to come in the morning and once again, no show & no notice. Texted him again asking fora refund so that I can hire someone reliable. I am a 67 yr old disabled woman. I can not afford to pay twice for work. A good Samaritan came over and removed the tire so that I can take it to a tire shop.

    Business Response

    Date: 10/04/2023

    I remember this repair I had a emergency that took me out of town for two week and a health issue on top of that I called her and told her it would be a week or so before I could get to it, and then couldn’t get a answer from her I’m assuming she had it fixed I was willing to pay her half of her money back and I under priced the job by $150 dollars I just charged her $80 because of all of the driving I had to do I apologize for my health and emergency I had to take care of 

    Customer Answer

    Date: 10/05/2023

     

    Better Business Bureau

    Re #********


    After seeing his response, I re-requested the 50% refund and he sent it to me. So the issue is resolved. Thank you for your help.



    Sincerely,



    ***** ********

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