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Business Profile

Moving Companies

Ally Moving Services

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Moving Companies.

Complaints

Customer Complaints Summary

  • 1 complaint in the last 3 years.
  • 0 complaints closed in the last 12 months.

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The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint type

  • Initial Complaint

    Date:12/26/2023

    Type:Service or Repair Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    DO NOT USE ALLY MOVING SERVICE COMPANY!

    ********* Moving company was hired to move my 12,000sq ft home. They hired a third party crating company, Ally Moving Services, to crate my valuables. Both companies are fully insured and were aware of my high value items prior to the move.

    In September 2023 my items were moved from ********* storage to my new location. All crates were delivered and Ally Moving Services were called to uncrate the items.

    Upon opening the wooden crate my one-of-a-kind ****** Glass Chandelier had 4 broken arms. **** *******, owner of Ally Moving Services, says that the employees of ********* opened the wooden crate therefore breaking the 4 arms and releasing him of responsibility.

    The owner of ********* Moving company (*** ******) said that he would report it to his insurance company and they would take care of me. He said that he would work out the details with Ally Moving Services Insurance company.

    The claim was sent in via email on 9/2023, I was contacted by *********** insurance company on Oct 31 stating that they were not responsible and Ally's insurance company on Nov. 20 stating they were not responsible.

    I paid ********* in full & Ally Moving services in full for moving my items.

    Armstrong, nor Ally's insurance company, will take responsibility for the damage of my chandelier.

    It has now been three months, both parties have been paid in full, and both insurance companies have advised me to contact an attorney to litigate.

    I should not have to pay attorney fees as I am not responsible for the mishandling of their companies.

    I am the client and should not be having to chase down these companies to be made right by my valuables that they broke while in their possession.

    Customer Answer

    Date: 12/26/2023

    Yes, I paid Ally Moving Services & ********* Moving separately and in full. Ally Moving was paid $14,747 in total and ********* was paid $41,000 in total. 

    Business Response

    Date: 02/15/2024

    Insurance is involved and is handling the issue. I am terribly sorry for the inconvenience. Insurance is handling the situation now.  

Ally Moving Services is NOT a BBB Accredited Business.

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