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Business Profile

Interior Decorator

Lara Cella Interiors

This business is NOT BBB Accredited.

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Complaints

Customer Complaints Summary

  • 2 total complaints in the last 3 years.
  • 0 complaints closed in the last 12 months.

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The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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  • Initial Complaint

    Date:03/30/2024

    Type:Product Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    She agreed to design and decorate all rooms of my home to be complete by Spring. I paid 70% of the design fee -- $8,680. She said that the average time to complete would be ***** weeks if I made decisions timely. We scheduled a meeting for measurements and she cancelled 4 times before taking them on 11/17. On 12/5 she emailed that she was sending over some ideas. By 12/27 I told her I wanted to cancel because I still had not received anything at all. She assured me that she could still complete my job by Spring and that she would communicate with me better. I received the first email with concepts on 1/24. On 2/20 she sent me a link to a website that lists the items selected for 3 rooms. I reviewed the items and noticed that the pricing was marked up from the actual cost to purchase, some 100%. The bedroom items chosen would have been $4,936 but she was charging $9,117, a $4,181 increase for just one room. I texted on 2/21 to ask about this and she responded on 2/28 that the price includes shipping. Many of the sites offered free or flat rate shipping of around $250. She said she would update the site and list the shipping and receiving separately. By 3/3 I still had not heard from her and the items on the website were completely removed. I texted her to cancel. I had waited 4 months to have concepts for a portion of the rooms and was not informed, verbally or through the contract, that shipping and receiving would be almost double the cost of the items chosen. On March 5, I asked her to send the info for the items and she never responded and never added them back to the website. I have wasted 4 months and did not even get a good start on my project by Spring as promised. I do not believe that the work performed warrants a fee of $8,680.00 and I do not even have access to the information for the items she did select. I would like to see a detailed statement of the time spent working on the project and a refund of any portion of the deposit that was unearned.

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