Complaints
Customer Complaints Summary
- 1 complaint in the last 3 years.
- 0 complaints closed in the last 12 months.
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Submit a ComplaintThe complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.
Initial Complaint
Date:03/24/2023
Type:Status:ResolvedMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
I purchased a home 3/17/2023 from the builder and on 3/22/2023 I got measurements and estimates to have security doors install. The storm door company (employee) stated that he was unable to install my front, due to door swinging out and not into the home, it would be a safety hazard if there was a fire in the home, as well as the door hinges are not made for the outside of the home and anyone couldnt pop the mail out of the hinge and take the door off the frame. I emailed the builder about the information stated above. The builder replied, Front door is an out swing unit. It is acceptable to have an out swing door. Doors that swing out are harder to kick-in. Also, for your peace of mind, the house comes with an alarm and you should have gotten the contact number to transfer monitoring if you so choose. I replied the door is mostly made of glass and they could just bust the glass open, cant the door frame be switch around so that I am able to install my security doors and I have had the alarm set in my name already. Builder didnt reply to my request in regards to the door. So on 2/23/23 I had a contractor come look at the door, agreed that the door was not properly secured and gave me estimate to fix my door frame.
Business Response
Date: 03/24/2023
The West TN Home Builders Association is a non-profit membership organization representing members in the home building industry. We do not, nor have we ever, been involved in the actual building process. We recommend that ************** reach back out to the builder to have this issue resolved.Customer Answer
Date: 03/31/2023
Better Business Bureau:
I have reviewed the response made by the business in reference to complaint ID ********, and I accept their proposed resolution.
Sincerely,
*********************1663 *******************Memphis, ** 38114
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