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Business Profile

Auto Repairs

Collierville Import Center

This business is NOT BBB Accredited.

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Complaints

Customer Complaints Summary

  • 1 complaint in the last 3 years.
  • 0 complaints closed in the last 12 months.

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  • Initial Complaint

    Date:08/23/2022

    Type:Service or Repair Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    On August 2, 2022 I brought my vehicle (**** ******** C320) to Collierville Import Center, and when I did, I told a gentleman by the name of **** what my vehicle was doing. When driving, it would go dead at a stop sign or stop light. The only way it wouldn&#**;t go dead was if I put my one foot on the excelerator and one foot on the brake. After telling **** what my vehicle was doing, he said they would diagnose it and let me know what it was needing. I believe **** is the manager, but not 100% certain. He had my vehicle for 3 days, and he told me they replaced the fuel hose and spark plugs (those were the parts I mentioned to him was suggested to me that MIGHT be the problem) - the cost $1,217.29. The funds were paid, and I drove my car from the lot for about a mile - my vehicle did the exact same thing it was doing before I brought it in. Stopping at the stop sign/stop light. I had to use both the brake and excelerator. I was thinking they only fixed the fuel hose and spark plugs and didn&#**;t actually drive or diagnose my vehicle. I got the vehicle home, with my aunt following me. How could it do the same thing after paying the money and **** saying it was fixed? The same day, I took it back to tell **** it was doing the same thing. He told me to leave the vehicle and they&#**;ll take a look at it again. After a couple more days, he still had my vehicle. I went back to check on it, and apparently they never checked it or believed me on what was wrong with it, because that&#**;s when he told me they drove my vehicle and saw what I meant about my vehicle stopping. Why did they not do that in the first place? My Aunt and I went on Saturday, August 13th to check on my vehicle, but I didn&#**;t see it. I didn&#**;t know where it was and he told me someone was going to be at the shop, so I could check on my vehicle. On Monday, August 15th, I called them again to check on it again - **** told me what he thinks my vehicle needed some other service or repair. I told him I didn&#**;t have any other money to pay him for additional service, after paying the money the first time - he said, "********************, we&#**;re going to do you right." He didn&#**;t fix my vehicle, but yet I paid. I had my vehicle towed back home and it is not fixed at all. My vehicle came back to me worse than when I brought it, the vehicle wouldn&#**;t even change gears. All they wanted was my money, and didn&#**;t fix my vehicle. I have all of my receipts to show what I paid.

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