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Business Profile

Building Contractors

City Hill Homes, LLC

This business is NOT BBB Accredited.

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Complaints

Customer Complaints Summary

  • 1 complaint in the last 3 years.
  • 0 complaints closed in the last 12 months.

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The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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  • Initial Complaint

    Date:09/29/2022

    Type:Order Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Entered into a real estate sales agreement on 12/10/20, to build a custom home. The transaction would be closed on or before August 31, 2021, if not complete by the contractural date, then all parties would agree in writing to a new date. In a good faith effort, to abide by obligations we provided City Hill Homes with a total $59,825.99 down towards the purchase of the premises, located at 290 *******************. On September 4, 2020, we paid $ ***** for architectural floor plans. On December 10, 2020, paid $***** in refundable security deposit. On July 20, 2021, we paid $16,153.00 in change order for Iron front and back doors. On September 30, 2021, we paid $4,697.72 in change orders for plumbing fixtures.On December 20, 2021, we paid $2,625.00 and $2,375.00 in change orders for additional can lights and zones of audio.On February 25, 2022, we paid $943.82 in change order for appliances.On March 7, 2022 we paid $ ******** in change orders for Refrigerator and Freezer which was not included in standard features. On May 27, 2022,we paid $3,710.00 in change orders. On June 1, 2022, we paid $2,009.08 in change orders for upgraded sinks. On August 23, 2022 we paid $5,360.87 in change orders for fireplace surround and counter tops. We signed an amendment, per Evolve ****s request to attempt to close. Yet home wasnt complete. Per the agreement, time was of the essence. The builders completion date was never met.The builder obtained a construction loan from the **** of ******* based on the documents we provided, by our 1st lender. Due to the builder's delays, we lost an approved loan, due to untimely financing through Veterans United. We were forced to obtain a new lender, Evolve **** and Trust, who also approved the loan. But again, time was not of essence. And we became no longer viable candidates for the approved loan as of September 6, 2022. City Hill Homes has refused to issue a refund for all monies. We did not breach. The contract was contigent on financing.

    Business Response

    Date: 10/05/2022

    The contract speaks for itself in this matter. Please see attached. 

City Hill Homes, LLC is NOT a BBB Accredited Business.

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