We use cookies to give users the best content and online experience. By clicking “Accept All Cookies”, you agree to allow us to use all cookies. Visit our Privacy Policy to learn more.

Manage Cookies
Resources for Businesses My BBB
Share
Business Profile

Building Materials

Maximus Building Supply
BBB accredited business seal
BBB Accredited BusinessA+Rated by BBB

Complaints

This profile includes complaints for Maximus Building Supply's headquarters and its corporate-owned locations. To view all corporate locations, see

Find a Location

Maximus Building Supply has 2 locations, listed below.

*This company may be headquartered in or have additional locations in another country. Please click on the country abbreviation in the search box below to change to a different country location.

    Please enter a valid location.

    Customer Complaints Summary

    • 1 complaint in the last 3 years.
    • 0 complaints closed in the last 12 months.

    If you've experienced an issue

    Submit a Complaint

    The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

    Sort by

    Complaint status

    Complaint type

    • Initial Complaint

      Date:03/31/2024

      Type:Product Issues
      Status:
      Resolved
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I purchased special order lumber from this supplier. When their workers loaded the lumber on my trailer, the lumber was wrapped in plastic and banded together. When I unloaded the lumber at home, I discovered that one piece of 2x6x12 was substantially damaged by what appeared to be from fork lift tines impacting the lumber (I don't own a fork lift).I returned to Maximus with the damaged piece of lumber and kindly requested they replace it as it was damaged by a fork lift while in their possession.Initially they appeared willing to replace it until a manager (?) got involved. She (unnamed manager ?) told me that it could not be returned since I 'signed' for it. She also said that had I noticed it before signing for it, it would be replaced. I told her that it was not reasonable to inspect the lumber when it was wrapped and banded. She was insistent that they would not replace or refund the damaged piece. This is an unfair practice for a BBB business with supposedly no prior complaints against them. I am out $33.58 and will dispute that amount with the credit card bank. I would like to hear a response from Maximus as far as if they believe what they did was a fair business practice.

      Business Response

      Date: 04/14/2024

      We investigated the issue you addressed in complaint number ******** and found that the branch personnel who inspected the return concluded that the piece of lumber had not been damaged but was in a condition typical for the grade of lumber ordered. 

      We sincerely regret that the lumber didnt meet your needs and particularly regret that our branch personnel were unable to resolve the situation in a satisfactory manner.  At Maximus, we strive to achieve 100%customer satisfaction. We have agreed to refund the amount of the lumber in question. The refund will be issued by your credit card company. We hope you will give us another opportunity to earn your trust and serve you in the future.

      Customer Answer

      Date: 04/17/2024

      Regarding the sellers BBB response statement that the piece of lumber had not been damaged but was in a condition typical for the grade of lumber ordered. That statement is inaccurate. I have attached 3 images of the damaged piece of lumber that will indicate the lumber is damaged and is not a natural condition of the lumber (which was ordered as 4 sides smooth).
      Again, the images will show forklift damage by a careless operator.

      Customer Answer

      Date: 04/17/2024

       
      Complaint: 21510568

      I am rejecting this response because: Regarding the sellers BBB response statement that the piece of lumber had not been damaged but was in a condition typical for the grade of lumber ordered. That statement is inaccurate. I have attached 3 images of the damaged piece of lumber that will indicate the lumber is damaged, and is not a natural condition of the lumber (which was ordered as 4 sides smooth).
      Again, the images will show forklift damage by a careless operator.

      Sincerely,

      *************************

      Business Response

      Date: 04/24/2024

      Thank you for providing the pictures. Clearly the wood was damaged, and we should have realized that at the time.  Im sorry it took all of this for us to get to the right answer. We have addressed the situation with our branch personnel for future events such as this. Your refund should have already been issued by the credit card company. If it is not posted to your account soon, please let us know and well rectify the situation. Thank you for your business and we hope you give us another opportunity to earn your trust and serve you in the future. 

       

      Customer Answer

      Date: 05/02/2024

       
      Better Business Bureau:

      I have reviewed the response made by the business in reference to complaint ID ********, and I accept their proposed resolution.

      Sincerely,

      *************************
      , MS ********************************

    Maximus Building Supply is BBB Accredited.

    BBB accredited business seal

    This business has committed to upholding the BBB Standards for Trust.

    Why choose a BBB Accredited Business?

    BBB Business Profiles may not be reproduced for sales or promotional purposes.

    BBB Business Profiles are provided solely to assist you in exercising your own best judgment. BBB asks third parties who publish complaints, reviews and/or responses on this website to affirm that the information provided is accurate. However, BBB does not verify the accuracy of information provided by third parties, and does not guarantee the accuracy of any information in Business Profiles.

    When considering complaint information, please take into account the company's size and volume of transactions, and understand that the nature of complaints and a firm's responses to them are often more important than the number of complaints.

    BBB Business Profiles generally cover a three-year reporting period. BBB Business Profiles are subject to change at any time. If you choose to do business with this business, please let the business know that you contacted BBB for a BBB Business Profile.

    As a matter of policy, BBB does not endorse any product, service or business. Businesses are under no obligation to seek BBB accreditation, and some businesses are not accredited because they have not sought BBB accreditation. BBB charges a fee for BBB Accreditation. This fee supports BBB's efforts to fulfill its mission of advancing marketplace trust.