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Business Profile

Exercise Programs

Safe Splash Swim School

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Exercise Programs.

Complaints

Customer Complaints Summary

  • 1 complaint in the last 3 years.
  • 0 complaints closed in the last 12 months.

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The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint status

Complaint type

  • Initial Complaint

    Date:05/15/2023

    Type:Service or Repair Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I was told when I signed up that you pay as you go that you have to prepay for your classes and they do not keep you credit card number on file. the company has debit my account 2 months after my last visit, the young lady I spoke with could not explain how they kept my card number and why I was charged $90.00 in May when I Have not been there since March.

    Business Response

    Date: 06/14/2023

    Customer was issued a refund on May 11.  However, we strongly disagree with the statement made by *****************  She was absolutely never told that she would pay as she goes and if she did not attend she would not be billed.  Our swim school operates with small class sizes and families sign up for a spot that holds that spot for them until they withdraw.  As long as they hold that spot they are blocking other families from enrolling and we would never let a family hold a spot without paying.  

    Our terms and conditions are very clear on this point and **************** electronically signed them upon signing up (see attached).  We strive to be very clear with our customers about what they are signing up for and this feedback is overwhelmingly against the norm with our families.  

    Thank you for your time.

    *******************, Owner, ******* area SafeSplash Swim Schools

    Business Response

    Date: 06/14/2023

    Any issues with SafeSplash Swim Schools please contact me at any of the following: 

    Mailing: ****************************************************************

    E-mail: *************************************

    Thank you,

    *******************, Owner, ******* Area SafeSplash Swim Schools

Safe Splash Swim School is NOT a BBB Accredited Business.

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