Complaints

This profile includes complaints for WGO Construction Company, LLC's headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

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  WGO Construction Company, LLC

  Collierville, TN 38017

  
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  WGO Construction Company, LLC

  2350 Raleigh Lagrange Dr Rossville, TN 38066-3418

  

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:07/31/2023

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  General Contractor will not complete punch-list items. It has been eight months since GC was paid final payment upon receipt of Temporary Certificate of Occupancy and seven months since permanent CoO issued. Owner of WGO, *********************** will not respond to email or text. Will not answer phone nor return calls as requested during voicemails and by email.These items still remain unaddress and no one has been in contact to discuss repairs/installation.The following have not be completed/repaired as noted.-Steel strap/angle above doors/windows on brick walls have not been addressed. All are rusting.-Paint/mortar on concrete needs clearned and removed as you promised.-Still waiting on door stops to be installed throughout the house. I have provided you requested info so you could order and have stops installed.-Missing door handle on office doors. Three of four were installed.-Missing trim in master bath linen closet/wall -Safe room top deadbolt needs adjusted so deadbolt will engage and lock....it was mismatched from beginning.-Stair railing which was painted rather than stained still waiting to be swapped out. It should have never been painted and been stained to match steps.-Washed out dirt on new water line especially at water meter needs filled.-Exposed water valve in guest room closet still needs covered/closed -Missing shoe mold in closet.I just want to get the final items completed.

  Business Response

  Date: 07/31/2023

  Firstly, I want to state that I have responded to most of the correspondence from ************. I have emails that I will upload as an attachment to verify that. Secondly, I received the certificate of occupancy on Jan 20, 2023. We did not receive the "punch list" until April 27, 2023. Thats over 3 months after the ** and approximately 5 months after ************ moved into the residence. We have been working with ************ to get the items complete. As the evidence of the emails shows, a substantial amount of the "punch list" has been completed from date to date that was stated I would not respond. To say that I have avoided or been unresponsive is absolutely untrue. As shown in the emails to again verify. I have emailed the vendors and subcontractors the lists of items directly and a majority of the companies have scheduled repairs directly with ************ and those items have been completed. I will continue to work to complete the items that are desired on the list. As of today I have called or text the remaining vendors to notify them of the items still left to do.