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Business Profile

Home Improvement

CrewPros
BBB accredited business seal
BBB Accredited BusinessA+Rated by BBB

Complaints

Customer Complaints Summary

  • 2 total complaints in the last 3 years.
  • 1 complaint closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint status

Complaint type

  • Initial Complaint

    Date:08/06/2024

    Type:Service or Repair Issues
    Status:
    Resolved
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Contractor is fraudulently using an ex-employees contractors license to do work. Employee left April of 2023 and the law is you must hire a new contractor within 90 days and this has not been done. Company is now offering to pay the ex-employee $1000/month to continue fraudulently using the license.

    Customer Answer

    Date: 08/07/2024

    Cancel complaint 

  • Initial Complaint

    Date:10/07/2023

    Type:Service or Repair Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    They were hired to replacing flooring after a water leakage. They replaced the flooring, however, there is an area of the flooring that is warped. The area is not sitting flush and creates a hill in our kitchen. They have been contacted on several occasions to fix their mistake. They have come out once to visually see the issue. I keep getting told they are waiting on a plumber or remediation to come through and look at the problem. This has been happening since May of this year with resolution in sight.

    Business Response

    Date: 11/30/2023

    Unfortunately we have had numerous communications with *********** regarding his outstanding balance. His request for warranty work came in long after the original work was completed but not paid for. ************ has been contacted by our office numerous times and we have offered our financing options which he verbally agrees to but then          doesnt follow through. We will always honor our warranty but there is no warranty or warranty period on unpaid invoices.

    I will personally reach out to ************ before weeks end in an effort to work through both the payment of our outstanding bill and our assurance to deal with any warranty issues.

     

    Regards,

     

    ***************************

     

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