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Premier Glow

This business is NOT BBB Accredited.

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Reviews

Customer Review Ratings

1

Average of 1 Customer Review

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Review Details

  • Sunny P

    Date: 07/05/2023

    Sunny P

    Date: 07/05/2023

    The company is engaged in discriminatory business practices and uses baseless information to accuse ppl of fraud. I placed an order with them on Monday 7/3 with them on 7/5 I called in to verify shipping times. I was then told that they need to to a fraud check to verify my information. Nothing was asked, no information was requested, instead I received a call back stated my transaction had a high probability for fraud because Im shipping to a different address so they are declining my transaction. As of this message they have not requested any verification information. They then proceeded to tell me to call my bank and add an alternate shipping address( not billing/ shipping ) in all my year of having credit card, I have never added a shipping address to any only a billing address. This company was pulling excuses out of mid air to justify their discriminatory practices because to this moment o have not been given a valid reason for why my transaction is being declined for fraud. To accuse some of fraud on baseless means is unacceptable and unethical for any business. Now my credit card is tied up for the next 7 days because someone internally decided to look at my name and accuse me of fraud.

    Premier Glow

    Date: 07/06/2023

    This particular customer placed an order with us on Jul 3, 2023, 11:12:14 PM in the amount of $2,310.00, which was after our business hours.  July 4th was a national holiday, and therefore we were closed. The customer made contact with us early on July 5th, to verify shipping time.  At that point we advised the customer that we could only ship the order to the billing address listed with the credit card company.  The billing address listed was in **********, and the shipping address was *******. When pressed further by the customer, we further advised the customer that our risk vendor rated her transaction as very risky, and the only way we could fulfill her order would be to:

    1. Ship the order to the billing address (customer refused this option)

    2. Contact her credit card company and add the ******* address as an alternate address to her account. (customer refused this option)

    Per the customer's request we immediately voided the authorization with her credit card company.  At no point did we ever take possession of any funds. How long it takes her credit card company to void the authorization is between the customer and their credit card company.  We have no control over this process. We take fraud very seriously and employ third party vendors to evaluate transactions for fraud, as it ***** both credit card holders and businesses.  It's our policy for any customer wishing to ship an order to an address that does not match the billing address listed with the credit card company to pass our third-party risk evaluation or add the shipping address as an authorized address to their credit card account for us to verify. 

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