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Business Profile

Pest Control Services

Proven Pest Management, Inc.

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Pest Control Services.

Complaints

Customer Complaints Summary

  • 2 total complaints in the last 3 years.
  • 1 complaint closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint status

Complaint type

  • Initial Complaint

    Date:11/18/2024

    Type:Service or Repair Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I found this company name on the internet saying they work was ganranteed. I called and asked if they treat for moles. They replied they do. I was told the cost would be $600 and half had to be paid before they come out. I paid $300 by phone with two checks, different accounts $150 each. Someone came out and set traps for 3 or 4wks. Nothing was caught. After the weeks was up. I called back with the same complaint. They came back out and put gas underground. . Still no results. They was called back out. My back yard is completely torn up from moles. Due to them saying they work was gananteed I called back. I was told someone would return my call. I called several times and was told again someone will give me a call. As of 11/17 they will not answer my calls. I would like if not all but at least half my money back.

    Business Response

    Date: 11/18/2024

    I have been at hospital with my daughter since nov 5 . I will review your account in morning and call you tomorrow. Sometimes moles take longer and we always keep coming back out until the issue is solved. 

    Customer Answer

    Date: 11/21/2024

     
    Complaint: 22572490

    I am rejecting this response because:because I was not given any excuse. I was just told I will be given a call back. And no one never called back. Then they stopped taking my calls.

    Sincerely,

    ****** *****

    Business Response

    Date: 11/21/2024

    I spoke with her today and we are sending partial refund 

  • Initial Complaint

    Date:11/02/2023

    Type:Order Issues
    Status:
    Resolved
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Current termite contract long term customer. Raised rate randomly, when presented with contract, rewrote contract raising price after service performed, hence trying to void contract from many years.Did not receive new contract until Nov 2, after having existing signed contract from 2012

    Business Response

    Date: 11/03/2023

    After emailing homeowner we got the contract issue fixed. I thought this had been handle by a employee that is no longer with us. sorry for the delay . All should be good now

    Customer Answer

    Date: 11/13/2023

     
    Better Business Bureau:

    I have reviewed the response made by the business in reference to complaint ID ********, and I accept their proposed resolution. However I am still.awaiting my $150 refund....

    Sincerely,

    **************
    *********************************
    **********, ** 38138

     

     


Proven Pest Management, Inc. is NOT a BBB Accredited Business.

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