We use cookies to give users the best content and online experience. By clicking “Accept All Cookies”, you agree to allow us to use all cookies. Visit our Privacy Policy to learn more.

Manage Cookies
Resources for Businesses My BBB
Share
Business Profile

Retail Florist

A Perfect Bloom
BBB accredited business seal
BBB Accredited BusinessA+Rated by BBB

Complaints

Customer Complaints Summary

  • 1 complaint in the last 3 years.
  • 0 complaints closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

Sort by

Complaint status

Complaint type

  • Initial Complaint

    Date:01/11/2024

    Type:Service or Repair Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I purchased their White ***** Punch Bowl online for $73, plus $8.95 shipping and handling for a total of $81.95. Order #**** was delivered to my home on Saturday 1/6/24 by the post office. Upon unpacking my delivery, I noticed some cracks in the side of the bowl, which is not acceptable since liquid would be served out of said bowl. I have reached out to the shop and followed up, but have received zero response nor resolution. I responded to them immediately after opening and before using the bowl, as a resolution is needed.

    Business Response

    Date: 02/23/2024

    Subject: Resolution of Shipping Damage Complaint for Punch Bowl Order

    Dear BBB,

    We wish to address the recent complaint regarding the damaged punch bowl that the customer received in the shipment. We sincerely apologize for any inconvenience caused and appreciate the opportunity to clarify the situation.

    The breakdown in communication arose due to the lack of a phone number provided by the customer. As our primary mode of communication is through email, it is possible that our messages may have been redirected to a junk folder or missed by the customer. We deeply regret any confusion this may have caused.

    Upon the customer's notification of the damaged item, we promptly resolved the issue by arranging and providing a refund once the punch bowl was returned to us. It is important to note that the punch bowl was originally packaged securely, and we are unsure why it was received damaged during transit.

    We value our customers' satisfaction and strive to provide excellent service. Please rest assured that we have taken steps to prevent such occurrences in the future and appreciate your understanding in this matter.

    Thank you for your attention to this issue.

    Sincerely,
    ***********************, A Perfect Bloom

A Perfect Bloom is BBB Accredited.

BBB accredited business seal

This business has committed to upholding the BBB Standards for Trust.

Why choose a BBB Accredited Business?

BBB Business Profiles may not be reproduced for sales or promotional purposes.

BBB Business Profiles are provided solely to assist you in exercising your own best judgment. BBB asks third parties who publish complaints, reviews and/or responses on this website to affirm that the information provided is accurate. However, BBB does not verify the accuracy of information provided by third parties, and does not guarantee the accuracy of any information in Business Profiles.

When considering complaint information, please take into account the company's size and volume of transactions, and understand that the nature of complaints and a firm's responses to them are often more important than the number of complaints.

BBB Business Profiles generally cover a three-year reporting period, except for customer reviews. Customer reviews posted prior to July 5, 2024, will no longer be published when they reach three years from their submission date. Customer reviews posted on/after July 5, 2024, will be published indefinitely unless otherwise voluntarily retracted by the user who submitted the content, or BBB no longer believes the review is authentic. BBB Business Profiles are subject to change at any time. If you choose to do business with this company, please let them know that you checked their record with BBB.

As a matter of policy, BBB does not endorse any product, service or business. Businesses are under no obligation to seek BBB accreditation, and some businesses are not accredited because they have not sought BBB accreditation. BBB charges a fee for BBB Accreditation. This fee supports BBB's efforts to fulfill its mission of advancing marketplace trust.