We use cookies to give users the best content and online experience. By clicking “Accept All Cookies”, you agree to allow us to use all cookies. Visit our Privacy Policy to learn more.

Manage Cookies
Resources for Businesses My BBB
Share
Business Profile

Pool Contractors

Atlantic Pools and Spas, Inc.
BBB accredited business seal
BBB Accredited BusinessA+Rated by BBB

Complaints

Customer Complaints Summary

  • 2 total complaints in the last 3 years.
  • 1 complaint closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

Sort by

Complaint status

Complaint type

  • Initial Complaint

    Date:06/06/2025

    Type:Service or Repair Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    ****** a brand new 18 round pool in October 2024. It was installed at the beginning of March 2025. The installer was someone they contracted. I had to pay for extra sand and crush and run. Around a week after being installed I noticed the water level was going down. I filled it up again so I could make sure it was leaking. I called the pool company and informed them I thought it had a leak in it. They gave me a name and of a pool leak company. They came out and there were 5 pin holes and one the size of a dime. That cost me $375 to get fixed. I went to the pool company and let them know about the holes and showed them a video. Mind you the pool hadnt been used. I ask them what they were gonna do about it. The answer from them was to call the installer. They contracted him. They are the ones that should have called him. I was also told that it could be caused from moles or grass. Seems to me it was a defective liner. They didnt want to take any responsibility whatsoever. Now I have a brand new pool with 6 patched holes in it. I am wanting them to put a new liner in or at very least pay for the repair.

    Business Response

    Date: 06/17/2025

    Someone from our company contacted the customer promptly after being notified of the complaint. After discussion, we agreed to pay her $450 for her issues.  She told us she would withdraw the complaint, so I did not respond because I thought everything was handled.  Sorry for the miscommunications.

    Customer Answer

    Date: 06/27/2025

    This matter has not been resolved. Atlantic Pool called Monday after the complaint was filed on the weekend. They offered me $450 to take the complaint down and sign a waiver. After checking with other pool places about getting a new liner and having it installed. Which is close to $1,800. I refused the offer. It felt like a bribe to me. Plus that amount is no where near what it take to repair there mess up.

  • Initial Complaint

    Date:08/25/2022

    Type:Customer Service Issues
    Status:
    Resolved
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Signed contract for pool in October '21 with agreement to begin work in Nov/Dec '21. Started work in late Jan '22. Pool mostly finished by early May '22, with minimal items left to complete (get wrinkles out, repair cracked grout in stonework, connect ground wiring, pass inspection). Over a dozen calls in May, June, July, Aug to superintendent Jody, salesman Joe, with commitments to call back or come finish...then no one ever calls back or shows up. I've even stopped by the office only to get the run around. Terrible communication and service.

    Business Response

    Date: 09/09/2022

    Business Response /* (1000, 5, 2022/09/02) */
    We have been to Mr. ******** house and evaluated his concerns. I don't know why his call have gone unanswered, we are sorry for that. We will coordinate with him on the remaining issues (text message already sent) to complete them at his convenience. Ground wire is connected already, remaining items include additional mortar and the wrinkle in the liner. We will get all permits completed as soon as all work is complete.

Atlantic Pools and Spas, Inc. is BBB Accredited.

BBB accredited business seal

This business has committed to upholding the BBB Standards for Trust.

Why choose a BBB Accredited Business?

BBB Business Profiles may not be reproduced for sales or promotional purposes.

BBB Business Profiles are provided solely to assist you in exercising your own best judgment. BBB asks third parties who publish complaints, reviews and/or responses on this website to affirm that the information provided is accurate. However, BBB does not verify the accuracy of information provided by third parties, and does not guarantee the accuracy of any information in Business Profiles.

When considering complaint information, please take into account the company's size and volume of transactions, and understand that the nature of complaints and a firm's responses to them are often more important than the number of complaints.

BBB Business Profiles generally cover a three-year reporting period, except for customer reviews. Customer reviews posted prior to July 5, 2024, will no longer be published when they reach three years from their submission date. Customer reviews posted on/after July 5, 2024, will be published indefinitely unless otherwise voluntarily retracted by the user who submitted the content, or BBB no longer believes the review is authentic. BBB Business Profiles are subject to change at any time. If you choose to do business with this company, please let them know that you checked their record with BBB.

As a matter of policy, BBB does not endorse any product, service or business. Businesses are under no obligation to seek BBB accreditation, and some businesses are not accredited because they have not sought BBB accreditation. BBB charges a fee for BBB Accreditation. This fee supports BBB's efforts to fulfill its mission of advancing marketplace trust.