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Business Profile

Auto Lube

Take 5 Oil Change

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Auto Lube.

Complaints

Customer Complaints Summary

  • 4 total complaints in the last 3 years.
  • 2 complaints closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint status

Complaint type

  • Initial Complaint

    Date:08/23/2024

    Type:Service or Repair Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    On August 15, 2024 I visited the take 5 oil change in ******* located on *************** for an oil change. The very next day I noticed a puddle of fluid on the garage. I returned to the store with the vehicle to inform them what the problem is.They informed me that the fluid was actually coolant and topped the vehicle off again. The next day I noticed another puddle of fluid on the garage floor. I returned to the store again to inform them that the problem was still happening. I was met with rudeness and the customer service was horrible. The manager told me that he watched the video footage of the work being performed so I asked if I can watch the footage and he refused. I asked him for the area managers contact information and he refused to give it to me. They admitted to topping the coolant off during the oil change so apparently they messed up something. I'm not speculating that they did something on purpose or if it was an accident. I just want them to make the situation right, and offer good customer service instead of being rude to a customer who encountered a problem with the company. Also I receive monthly maintenance reports from onstar and it will as not until I visited that location that I started getting alerts that my coolant was low.

  • Initial Complaint

    Date:07/03/2024

    Type:Service or Repair Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Hello I went to Take 5 on 5/16/24 to get an oil change on my Acrua ILX, after finishing the oil change the guy changing it said dont forget the skid plate. I didnt know what that was , I drove the car home. I saw the plate hanging, and it fell off in the street. I contact corporate on 6/3/24who did a complaint, took my car to see what this what and informed the store. The store refused to order from Acrua but Amazon and it came in. Around June 10,24, it was put on and no one talked to me and I park in garage. I wanted to drive my car out of town today and I see a puddle of oil, call the shop and they tell me they forgot to put the plug on it and came loose, and leaking around gasket.I said this unacceptable I have a 50k vehicle and I dont trust them, I want my car taking to Acrua and checked for leaks and damages, they tell me Houston out of town til next week, I call corporate who take a report. I am prepared to file lawsuit next week for negligent and damages after reading the reviews. Then have the nerves to offer me an oil change, not acceptable.

  • Initial Complaint

    Date:08/16/2023

    Type:Product Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Upon visiting Take 5 Oil Change location #****, I was mislead into thinking I needed an oil change every 3 months/3k miles when in actuality, Ive paid for 6 month/6k miles oil change. Im requesting a refund of an unnecessary oil change I received on 5/10/23 of $96.01.

  • Initial Complaint

    Date:11/19/2022

    Type:Service or Repair Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    https://www.icloud.com/notes/0bfQGNnRd-9VWWSQxbK9D0B7A#To:_General_or_District_Manager_of_Take_5_Oil_Change

Take 5 Oil Change is NOT a BBB Accredited Business.

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