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Business Profile

Auto Repairs

Auto Pro, Inc.
BBB accredited business seal
BBB Accredited BusinessA Rated by BBB

Complaints

Customer Complaints Summary

  • 2 total complaints in the last 3 years.
  • 1 complaint closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint status

Complaint type

  • Initial Complaint

    Date:01/21/2025

    Type:Service or Repair Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    On 12-5-2024 I brought my car a *** 530i 2003 for a radiator leak and after being at their shop a week and then call me and say the car went up in flames. My insurance and theirs inspected the scene and couldn't find evidence of liability from the shop. They asked me to come pick up the car last week. I have pictures of everything.

    Business Response

    Date: 02/10/2025

    The fire occurred after business hours from an unknown electronic source in your vehicle while being kept inside our building at your request to prevent water damage from a leaking

    sunroof.  We have also suffered from loss of business income for over six weeks and costs of repairs to reopen our business not covered by insurance. 

    While we are sympathetic in the loss of your vehicle, the fire investigators from your insurance company and ours has ruled this as a no-fault accident on both sides and unfortunately, we

    both must absorb the loss to our own items.

    Customer Answer

    Date: 02/10/2025

     
    Complaint: 22831544

    I am rejecting this response because: a car doesn't spontaneously combust without a cause. Your shop did work on it before this happened!! To say it's the cars fault is ludicrous and grossly lacks foundation.

    Sincerely,

    ******* ********

    Customer Answer

    Date: 02/10/2025

    No car spontaneously combusts spontaneously!! 

    Business Response

    Date: 02/11/2025

    I am not an expert in spontaneous combustion of vehicles, so I can't speak on that, although I am aware it does happen. To that extent, I can speak to the findings of an official fire investigation conducted by fire investigators that do these investigations all the time. These were conducted and approved by your insurance company representative and other insurance company representatives involved to the end result of a no-fault accident determination/liability of ANY parties involved. Which means, the responsibility of damages incurred as a result of a no-fault accident determination lies within EACH party to bear their own burden of fixing and or absorbing the financial or other burden created.

     

    Customer Answer

    Date: 02/12/2025

    I gave them my car with only a small radiator leak. No recalls on electric items or any work done by anyone at any time. They are responsible for at least giving me my car back in the condition they received it!! 

    Customer Answer

    Date: 02/14/2025

     
    Date Sent: 2/12/2025 4:43:39 PM
    I gave them my car with only a small radiator leak. No recalls on electric items or any work done by anyone at any time. They are responsible for at least giving me my car back in the condition they received it!!

  • Initial Complaint

    Date:11/14/2023

    Type:Service or Repair Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    On May 10, 2023 my Cadillac ATS 2013 was taken to Auto Pro for service. I pay nearly $4200 to have my vehicle repaired. They did not repair my vehicle. They held it for six months and now my motor is blown literally after five hours of it being released from their facility. After entering their facility, the technician said magically my compressor in my radiator was damaged but it was never damaged upon arrival. I received a $2000 refund not the *******

    Business Response

    Date: 11/29/2023

    Customer signed a letter upon receiving the $2,000.00 refund that this would complete compensation.

    See attached letter dated 11/8/23

Auto Pro, Inc. is BBB Accredited.

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This business has committed to upholding the BBB Standards for Trust.

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