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Business Profile

Auto Repairs

Cordova Automotive

This business is NOT BBB Accredited.

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Reviews

Customer Review Ratings

1

Average of 1 Customer Review

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Review Details

  • Kelly K

    Date: 04/18/2023

    After 4 visits, same problem, still not repaired!! First, they said I needed a new starter. They replaced,(2days).Sounded exactly the same as it did when dropped off. Told me to bring it back, may be a SHIM? Returned. Told me they did not hear it and I was holding starter too long. Or maybe, my imagination. (Insulting) I have been starting same way for years? (1 day). Said bring it back. Returned again. Kept my car 4 days. Took in Tuesday. Called Thursday morning and said they were just getting started on it. Told them I must have by Friday. (closed on weekends) Still not repaired. Told me, must be ignition switch. Will have to order part. Will call you when we get it. Called them a week later, still no part. Called the next week, 3times, not answering my calls. Went there, in person. First said, part discontinued but, will check around. Found part. Said it would be $1150. Had already paid over $800, (cash discount from $945). I questioned, maybe it was not starter, at all? Just ignition switch? And, I would like to have my old starter part, supposedly replaced with a new one. (Guessing they used a rebuilt part) They said, NO, we can't allow giving your old part back to you. Got "heated". Said, "Ma'am, we did not break your car"!! I said, "well, you did not fix it either", expletive. Owner wasn't there, be in next day. Called 3 times, next day. Not answering my calls. Returned to shop. Owner, ***************************, ignored me, 15 minutes. Then, said, "how can I help you", as if, he did not know me. I said, "I am trying to give you an opportunity to 'make this right'. And, do not even say, 'just bring it back'! I want at least half of my money back". Told me, NO WAY! And, did not appreciate the way that I spoke to his employees. Told him, I did not appreciate the manner, in which, I have been treated either!! Expletive. So now, I want a FULL REFUND!! They had my car for a total of 8 days, intermittently. And, I spent $160, in LYFT rides. The previous owner, ***, VERY FAIR!!

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