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Business Profile

Garage Doors

Fast Door Service
BBB accredited business seal
BBB Accredited BusinessA Rated by BBB

Complaints

Customer Complaints Summary

  • 3 total complaints in the last 3 years.
  • 1 complaint closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint status

Complaint type

  • Initial Complaint

    Date:10/10/2024

    Type:Service or Repair Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Hi Better Business Bueras, I'm contacting you to inform you of the conduct of an employee.I'm a perfessional employee who's constantly being harassed by an employee of your company by the name ***** ******.I've been stalked by her on several jobs, invasion of my privacy, and several other things. This is a personal matter that's he has with me and it has caused a truthfully event whereas ********** has ruined my career,reputation, marriage and etc. ********** has a tendency of using other people to help her destroy individuals on her own personal issues.********** and her friends and family also stalks my 9 year old daughter. I'm sure with the help of other's she knows my every move. This has become ridiculous and I have no other choice but to complain. I also think that they watches my bank account and monitors my personal computers. I witness her children following me also.Please help!Your employee is out of control and has cause so must stress to me and my family .Sincerely, *********

    Business Response

    Date: 10/11/2024

    You have a wrong Person we are from ************* we don't have any person with this name 

  • Initial Complaint

    Date:06/23/2023

    Type:Service or Repair Issues
    Status:
    Resolved
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Fast Door Service put 3 garage doors in for me over 2 months ago. Two of them work but one don't they indicated the motor went out in that one due to weather conditions. They have been promising me way over a month that they were coming out and replacing it. Everytime I call I get the same reply they will be there before 5. I have wasted my time waiting on them and they never come out. I called yesterday and a ******* answer the phone once he found out it was me he hung up the phone. Texted me he will call me later. Till this day I have not received a call. All I ask is for them to fix my garage door so I can use it.Thank You *********************** ****************************************************************** Home number ************** Cell number **************

    Business Response

    Date: 07/07/2023

    Fast Door LLC 

    we installed that engine 1 year ago, the engine had a problem after a tornado but the factory does not give a guarantee due to problems caused by storm, the lady was told that we are going to do her the favor of getting a new one The factory sent us the wrong model, so we had to send it back and ask for the correct one. It took me a long time to get it, but that motor was replaced and Mrs. is already happy

    Business Response

    Date: 07/17/2023

    Fast Door LLC 

    we installed that engine 1 year ago, the engine had a problem after a tornado but the factory does not give a guarantee due to problems caused by storm, the lady was told that we are going to do her the favor of getting a new one The factory sent us the wrong model, so we had to send it back and ask for the correct one. It took me a long time to get it, but that motor was replaced and Mrs. is already happy

    Customer Answer

    Date: 07/17/2023

    Yes they came out and adjusted the door. I am satisfied but a new motor was not put in and it was definitely not a year old. Only 4 months but they did come and complete the job. I am satisfied.

  • Initial Complaint

    Date:01/09/2023

    Type:Service or Repair Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I paid Fast Door over **** to put a new garage door on. I was told that new springs were placed. After the door was put on I was told by the manager that they would come back out to put screws on but never returned. The garage door was making a horrible sound going up and down. So yesterday 1/8 the springs pop off again. Called fast door and they blocked my called bcuz I called from another number and the phone ranged. Even a week after u was told they would return to put the screws on the never returned my phone calls. I had to pay $483 today to another company bcuz of their bad work.

    Business Response

    Date: 01/10/2023

     

    This coustomer yesterday by 1:45pm and we didint have tecnichal available to take care yesterday and she got upset and call somebody out, We replace the 4 panel only and the spring are not warranty, so we are im sorry from them to call another company of couse we love to take care that service and make some money 

    Im send  the s**** shot of the call we recibe yesterday ***** them and also The order of the job to the tecnical send 03/17/22 to replace the panels

    Thank

     

    *********************

    Manager

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