We use cookies to give users the best content and online experience. By clicking “Accept All Cookies”, you agree to allow us to use all cookies. Visit our Privacy Policy to learn more.

Manage Cookies
Resources for Businesses My BBB
Share
Business Profile

Hearing Assistive Devices

Hearing Solutions
BBB accredited business seal
BBB Accredited BusinessA+Rated by BBB

Reviews

Customer Review Ratings

1

Average of 1 Customer Review

Want to share your experience?

Leave a Review

Review Details

  • Trelena M

    Date: 09/23/2022

    This facility was seemingly accommodating prior to September 19, 2022. After my grandmother received her hearing aids she was having difficulty hearing out of the left device. I proceeded to contact the office on September 19, 2022 to schedule a consultation to find out what the issue was and get it corrected so my grandmother could hear. After calling the business to ask for assistance, the receptionist and business personnel were very rude and abrasive. ***y exclaimed in a very dismissive manner that they could see her on Tuesday September 27, 2022 of the following week. I expressed that we really wanted to be seen sooner, as I wasn't coming in for maintenance rather than this was an apparent faulty device that needed immediate attention; after failing so soon after purchase.In person things quickly escalated and both office personnel became belligerent, demeaning and intrusive. At one point the receptionist pointed her finger at me and yelled loudly and rather menacingly "Are you a doctor?" *** doctor tried to assuage the situation and talk to me, failing to control his employees or ask them to calm down, but rather focused his admonishments on me. I was seated and at one point all three of them were speaking harshly at once.My grandmother is nearly 90 years old and can't speak for herself. I am her only advocate and was merely trying to ensure that her hearing aid, which was paid in full I may add, was repaired. I wasn't expecting a brand new hearing aid to stop working.In this climate, it was very off putting to be spoken to and treated that way. *** doctor ultimately took 5 minutes to inspect the hearing aid. *** receptionist, whom I am not sure was qualified, replaced the *** in the device and the doctor did say the *** was faulty; not sure what that is or what it does, as no one explained it to me. Businesses have an accountability to the public that they serve. I will never step another foot in that business. Terrible service to say the least.

Hearing Solutions is BBB Accredited.

BBB accredited business seal

This business has committed to upholding the BBB Standards for Trust.

Why choose a BBB Accredited Business?

BBB Business Profiles may not be reproduced for sales or promotional purposes.

BBB Business Profiles are provided solely to assist you in exercising your own best judgment. BBB asks third parties who publish complaints, reviews and/or responses on this website to affirm that the information provided is accurate. However, BBB does not verify the accuracy of information provided by third parties, and does not guarantee the accuracy of any information in Business Profiles.

When considering complaint information, please take into account the company's size and volume of transactions, and understand that the nature of complaints and a firm's responses to them are often more important than the number of complaints.

BBB Business Profiles generally cover a three-year reporting period. BBB Business Profiles are subject to change at any time. If you choose to do business with this business, please let the business know that you contacted BBB for a BBB Business Profile.

As a matter of policy, BBB does not endorse any product, service or business. Businesses are under no obligation to seek BBB accreditation, and some businesses are not accredited because they have not sought BBB accreditation. BBB charges a fee for BBB Accreditation. This fee supports BBB's efforts to fulfill its mission of advancing marketplace trust.