Complaints

This profile includes complaints for De-Moda Remodeling, Inc.'s headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

close

Find a Location

De-Moda Remodeling, Inc. has 2 locations, listed below.

*This company may be headquartered in or have additional locations in another country. Please click on the country abbreviation in the search box below to change to a different country location.

BBB accredited

Near

Country

USUnited States

Please enter a valid location.

Filter

• 

  De-Moda Remodeling, Inc.

  Cordova, TN 38016

• 

  De-Moda Remodeling, Inc.

  4573 Summer Crk N Memphis, TN 38141-0926

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:05/09/2025

  Type:Service or Repair Issues
  Status:

  UnansweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I signed an agreement with **** ****** of De-Moda Remodeling and Construction on August 5 and 10, 2024. He agreed to renovate my mother's existing home (a senior fighting cancer). I paid first for a demolition, which he did. In Oct, I sent $21,215.42 for him to add a foundation and additional rooms to the house. He said he was not able to cash the check. So, I asked my mother to hold the check while I wired him the money instead. It turns out, he WAS able to cash the check and now had my other $21,215.42 that I wired to him. A week later, he had not started work. He had already gutted the kitchen and bathroom, removed the floors, and installed new planks where the floors should be. The house was now unlivable and was taking him longer than expected to complete. On Oct 28, 2024 I called **** and offered to end the contract for $10,000. He would need to return the deposits (including the one sent by mistake after he said he couldn't cash the check).I offered to give him $10,000 to separate because I thought that would be fair to both of us for his time spent pulling permits and consulting an architect. (Turns out he did neither.)He said he would consider my idea and take it to his partner. He texted back with a counteroffer to satisfy "our existing contracts." He said "our signed agreement would be null and void after receiving this amount." Shortly after he texted that all deposits are nonrefundable. I was confused by the conflicting messages and I called and left a message stating that I hoped he would consider my offer and let me know. Two days later, (Oct 30) after not hearing from him anymore, I texted and asked when he was going to resume work on the house. He responded with a ridiculous text stating that "per my request" the contract was null and void two days ago and all refunds are non-refundable. I called him and sent certified mail, but did not get a response. He has left an elderly lady homeless.

• Initial Complaint

  Date:10/09/2024

  Type:Service or Repair Issues
  Status:

  UnansweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I am submitting a complaint regarding roofing work performed by De-Moda ***************************************** I contracted them to complete a full roof replacement, as outlined in Estimate #****, signed on August 23, 2024. The estimate included the installation of shingles, replacement of decking, and removal of existing shingles, with a total project cost of $52,500. I made two payments totaling $36,750, but only about 25% of the work has been completed.The contractor started work on September 30, 2024, but not all materials were delivered as promised. On October 2, 2024, the contractor requested a second deposit of $18,375, stating that additional materials would arrive by October 5, 2024, and the shingles would be installed by October 6, 2024. No one showed up to continue the work as agreed.After making the second payment, I received Invoice #***, dated September 17, 2024, which altered the scope of the original project without my consent, removing key work items like the shingles and changing the payment structure. The invoice falsely claimed that the balance had been fully paid.I have tried contacting De-Moda ************************************ multiple times via phone *************), email, and text, but they have not responded. I am seeking immediate resolution either by completing the work as outlined in the original estimate or by providing a full refund of $36,750. If no resolution is reached, I may pursue legal action to recover the funds, additional costs to hire another contractor, damages to my property due to the incomplete work, and legal fees.I hope this matter can be resolved promptly. Thank you for your attention to this issue.