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Business Profile

Janitor Service

Magic Maids

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Janitor Service.

Complaints

Customer Complaints Summary

  • 1 complaint in the last 3 years.
  • 1 complaint closed in the last 12 months.

If you've experienced an issue

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The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint status

Complaint type

  • Initial Complaint

    Date:01/24/2025

    Type:Service or Repair Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I hired Magic Maids on Thursday the 16th January 2025 And spoke with *** *****. He said that he needed a $300 deposit for the work to be done on Monday the 20th. I venmoed him the money and the appointment was set. He called me on Sunday evening at 6 :30 stating that Monday the 20th was ****** ****** **** Day and his crew was off. The next morning. I waited for the crew to get there which would have been the 21st. No one showed up at 9:00. I called his office. He said he would contact ******** and call me back. Hours went by. No one showed up. Nobody called me. I called back again. Spoke with *** *****. He said that there was a problem with the cruise child and they had to go back to school and pick him up. But that he would have someone out there the next day. The next day he did not call. I called several times. Did not get an answer. Left several messages. ***, Thursday the 23rd I called again left a message requesting my refund and that I would find someone else. As of today which is the 24th of January 2025, I still have not got a response from *** ***** at magic maids. The magic maids number for *** ***** is *************.

    Customer Answer

    Date: 03/04/2025

    I have called several times to try and resolve this issue with magical/magic Maids to no avail. I have left several messages on the answering machine requesting a call back to please get my deposit of $300 back to no avail. No one has called me back.

Magic Maids is NOT a BBB Accredited Business.

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