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Business Profile

Restaurants

Papa John's Pizza

This business is NOT BBB Accredited.

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Complaints

This profile includes complaints for Papa John's Pizza's headquarters and its corporate-owned locations. To view all corporate locations, see

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Papa John's Pizza has 14 locations, listed below.

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    Customer Complaints Summary

    • 1 complaint in the last 3 years.
    • 0 complaints closed in the last 12 months.

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    The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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    Complaint type

    • Initial Complaint

      Date:03/19/2023

      Type:Product Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      This transaction took place on 3/19/2023 at 9:08 p.m. I was told that I would receive my order in 28 mins. *********************************************************************************************************** a few minutes and that the young man was on the way. That never happened and I did not get my order. I attempted to call back, but they were closed and I never got my food. This is unacceptable customer service and it is misleading to myself as the customer. I want my money back.

      Customer Answer

      Date: 03/20/2023

      The pizza arrived last night at 10:25. It was cold and soggy. None of the food appeared fresh. I only live 5 minutes from the papa Johns restaurant. I asked the gentleman what took so long and he didnt respond. He just said thank you and have a good night . I honestly didnt want to take it because I felt like they had forgotten about me, or the driver had gotten lost trying to find my house. I didnt trust the quality of this food and I refused to eat it. Papa Johns lacked professionalism handling this order and I would like a full refund. 

    Papa John's Pizza is NOT a BBB Accredited Business.

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