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Business Profile

Security System Monitors

Frase Protection, Inc.
BBB accredited business seal
BBB Accredited BusinessA+Rated by BBB

Complaints

Customer Complaints Summary

  • 2 total complaints in the last 3 years.
  • 0 complaints closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint status

Complaint type

  • Initial Complaint

    Date:06/08/2023

    Type:Service or Repair Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I had services from this company while living at ********************************************* sold this home on May 10, 2023, but am still being charged over $59 a month, saying I am under a 3 year contract. No one told me I was locked into 3 years when I took over this service from the previous owner. I dont think I should have to pay for another year of services that Im not receiving.

    Business Response

    Date: 06/08/2023

    Hello! **************** signed a 3 year agreement (attached) with our company to begin services in April 2021 at a home she purchased. **************** was advised of her buyout of the rest of her agreement or we could have the new home owner take over services. The new homeowner has not agreed to take over the services, therefore leaving **************** responsible for the remainder of her agreement. **************** also had our company run service calls in April and May of this year. 

  • Initial Complaint

    Date:03/17/2023

    Type:Service or Repair Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    We have had 3 break ins in the past 7 days and nothing is being done about. Frase keeps reporting it as a false alarm. The break in this morning resulted in the alarm system being damaged. After much calling, we finally got frase to come out and repair the system. After the fact we were charged and told that the payment had to be paid today. We had a difficult time getting updates, rude customer service.

    Business Response

    Date: 03/23/2023

    We appreciate your feedback on what we can do to better in break-in situations and sincerely apologize that you have had to go through this experience three times. We have tried reaching out to you to discuss how we can make this right. Please feel free to call our manager back at ************.

Frase Protection, Inc. is BBB Accredited.

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This business has committed to upholding the BBB Standards for Trust.

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