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Business Profile

Wax

Sugaring NYC

This business is NOT BBB Accredited.

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Complaints

Customer Complaints Summary

  • 1 complaint in the last 3 years.
  • 1 complaint closed in the last 12 months.

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The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint type

  • Initial Complaint

    Date:02/06/2025

    Type:Service or Repair Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Hi, I have booked through sugaringNYC several times before and after the incident. The incident occurred on December 7th,2024. I had expected to get a full bikini wax so I should have left the appointment hairless. The appointment was terrible, it took roughly 50 minutes where as it usually takes *****. I expressed my concerns several times and the waxer kept asking if I wanted to take a break and I explained I was in pain and just wanted the procedure to be done. As soon as I got up from the table, I had sugaring stuck to me, hair all over me and sugar wax stuck to both of my vaginal lips. I explained my concerns at the desk. When I arrived home approximately 2 hours later I explained that she left about 1/3rd of my coochie hair still attached. I explained I did not want to return to the same waxer due to this horrible experience. The front desk lady was very understanding and told me to come back the next day. I came back the next day and the girl at the front desk stated that she had not been informed of this and she had clients. I waited for her to finish with her current client but I had to go to work and I told her I would be available tomorrow and she stated that was okay. I made an appointment to ensure that there would be no confusion. I got to the establishment the next day and they canceled my appointment as I was sitting outside. I called twice but no one answered. I continued to try to contact them to resolve this issue but they never responded. I then went on vacation for 2 weeks and still received no help from the business. It is too late to be re-waxed, however it is not fair I paid full price for something that was not fully completed. I would like my money back, a discount on my next wax or some type of compensation as I wasted 3 days trying to resolve the situation. I attempted to dispute the charge to end this situation but my bank stated I need to get in contact with BBB.

Sugaring NYC is NOT a BBB Accredited Business.

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