Complaints

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:08/29/2022

  Type:Product Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  This is a long one...
  First of all let me say thanks for ruining our birthday and anniversary weekend get away.
  Our issues started by us getting lost and driving around in a circle for an hour due to poor directions provided, ( and do not say that we cannot read, your emailed directions state to come to a "Y" in the road, when it is a "T" and you need to turn to the right.
  We go in and do a preliminary walk through, which is a normal thing for me to do, we discover the TV does not work so I make a call to the office and have to leave a message. Almost immediately after I hang up, my huband tells me to call back because the hot tub would not come on. When I tell the property mgr that there are issues, including bad directions, he gets hateful and states, "well there is nothing wrong with our directions, no one has ever gotten lost going up there." He then rudely states "well if it is that bad pack up and leave." I had read the previous reviews and had seen that he has done this to others in the past.
  They did get someone up there quickly, so kudos for that.
  Other issues we had were:
  Queen bed sags to the middle so bad that we moved down to the couch and the twin bed at 3am.
  Ceiling fan too low to bed 3 1/2 to 4ft up.
  Sleeper sofa, hard as a rock, could not sleep there.
  Kitchen sink faucet so loose that you cannot temp the water properly, got scalded several times, low water pressure in shower.
  Shower has very little to no pressure.
  Toilet is loose and swivels.
  Stains on the shower curtain.
  Trash / debris all around the outside of the cabin.
  Dust on the blinds, mantle, light fixtures.
  Pots and pans that are falling apart.
  Loud ORV / side by side driving by the cabin all night, stopping and revving its motor.
  Did not call Mgr again because he was so rude. I stayed upset all weekend, no relaxing, resting, and felt horrible when we left to come home.

  Business Response

  Date: 09/23/2022

  Business Response /* (1000, 9, 2022/09/21) */
  Hello,
  We're happy to report our office manager spoke with the guest on 8/29/22 and an agreed upon amount was refunded the same day.
  Thank you!
  
  
  Consumer Response /* (2000, 11, 2022/09/21) */
  (The consumer indicated he/she ACCEPTED the response from the business.)
  However, we still think that we should be refunded the cleaning fee of 65.00 as well and there was no response to that from the company, when I was told that they would discuss with the owners and call me back. There was never a return call or any other response. So I feel ignored. It is not our fault that the place was disgustingly filthy, both inside and out.
  
  We will NEVER return to this facility for rentals, nor will we recommend.