We use cookies to give users the best content and online experience. By clicking “Accept All Cookies”, you agree to allow us to use all cookies. Visit our Privacy Policy to learn more.

Manage Cookies
Resources for Businesses My BBB
Share
Business Profile

Heating and Air Conditioning

D & D HVAC

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Heating and Air Conditioning.

Complaints

Customer Complaints Summary

  • 1 complaint in the last 3 years.
  • 0 complaints closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

Sort by

Complaint status

Complaint type

  • Initial Complaint

    Date:08/25/2022

    Type:Product Issues
    Status:
    Unresolved
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    D&D HVAC performed a small repair for us in June. 2022. We were charged $220, which we promptly paid. Check number 3409 sent June 27, 2022. Well D&D told us in early August that they never received the check and after being sure they had looked carefully to be sure they hadn't misplaced it, we sent another check August 2, 2022. Well within a couple of days D&D cashed BOTH of the checks. I cannot get them to return the double payment. They say "the check's in the mail". I am not sure what going on, but they owe us $220.

    Business Response

    Date: 10/07/2022

    Business Response /* (1000, 5, 2022/09/08) */
    I received a call from Mr. ****** saying that they did not receive their refund. I informed them that I had sent it to their home address where we performed the service on Poke Patch Road. He told me that he did not receive mail at that address and that their was not even a mailbox at the residence. He gave me the address for their P.O. Box and I mailed another check to that address because I had yet to receive the check I had mailed to their home address. On 8/26/22 I checked to see if the check had cleared the bank and it had not. I called the Raffels the same day and left a message asking them to contact me so that I could make sure they had received it. I have not had a call back and the check has not been cashed. I am willing to hand deliver the check to them so I know it makes it into their hands or make other arrangements for them to receive their check. We have been doing business with the ******'s for many years and am sorry that this is how our business relationship will end. As I stated previously I have tried to contact them and left them a message to call me so that if they had not received it we could make other arrangements for drop off.


    Consumer Response /* (3000, 7, 2022/09/12) */
    (The consumer indicated he/she DID NOT accept the response from the business.)
    There has been NO check received. They owe us 220 dollars for double payment. MAIL THE CHECK to P O Box *** ******** ***** Tn XXXXX and please stop lying about mailing our refund. This business has not been forthcoming about this matter, and I hope other clients will take note. This business will take your money.

D & D HVAC is NOT a BBB Accredited Business.

To become accredited, a business must agree to BBB Standards for Trust and pass BBB's vetting process.

Why choose a BBB Accredited Business?

BBB Business Profiles may not be reproduced for sales or promotional purposes.

BBB Business Profiles are provided solely to assist you in exercising your own best judgment. BBB asks third parties who publish complaints, reviews and/or responses on this website to affirm that the information provided is accurate. However, BBB does not verify the accuracy of information provided by third parties, and does not guarantee the accuracy of any information in Business Profiles.

When considering complaint information, please take into account the company's size and volume of transactions, and understand that the nature of complaints and a firm's responses to them are often more important than the number of complaints.

BBB Business Profiles generally cover a three-year reporting period, except for customer reviews. Customer reviews posted prior to July 5, 2024, will no longer be published when they reach three years from their submission date. Customer reviews posted on/after July 5, 2024, will be published indefinitely unless otherwise voluntarily retracted by the user who submitted the content, or BBB no longer believes the review is authentic. BBB Business Profiles are subject to change at any time. If you choose to do business with this company, please let them know that you checked their record with BBB.

As a matter of policy, BBB does not endorse any product, service or business. Businesses are under no obligation to seek BBB accreditation, and some businesses are not accredited because they have not sought BBB accreditation. BBB charges a fee for BBB Accreditation. This fee supports BBB's efforts to fulfill its mission of advancing marketplace trust.