Cookies on BBB.org

We use cookies to give users the best content and online experience. By clicking “Accept All Cookies”, you agree to allow us to use all cookies. Visit our Privacy Policy to learn more.

Manage Cookies
Share
Business Profile

Hot Tubs and Spas

SPA BUILDERS of TENNESSEE

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Hot Tubs and Spas.

Reviews

Customer Review Ratings

1/5 stars

Average of 1 Customer Review

Want to share your experience?

Leave a Review

Review Details

  • Review fromPaul S

    Date: 03/20/2024

    1 star
    We bought a brand new Barcelona? top of the line Tub of from Spa builders in Crossville. They have a store in Ky also.
    They delivered our tub, I put water in it at least 2 weeks later.. It leaked as soon as I put water in the tub, I texted informing them at that time. I told them I just put water in and it is leaking. I have Water bill, texts and weather report, I can show no freezing temp.
    They came out replaced a manifold, left before it was filled and guess what it still has a leak. They didnt use clamps on the hoses only glue, maybe ok but clamps were on there from the factory.
    Then they sent stop leak for a brand new tub, that didnt fix the issue.
    They are saying they are done..$*** *ervice call to start.
    This tub has leaked from the 1st water I put in and still leaks now.
    I am not am idiot. I own 2 businesses myself, I know how things happen. We manufacture race car steerings and Computers. I dont let things freeze. I have had another hot tub for 34 years prior to this one, it had a leak at 33 years. We just wanted what we thought to be an upgrade.

BBB Business Profiles may not be reproduced for sales or promotional purposes.

BBB Business Profiles are provided solely to assist you in exercising your own best judgment. BBB asks third parties who publish complaints, reviews and/or responses on this website to affirm that the information provided is accurate. However, BBB does not verify the accuracy of information provided by third parties, and does not guarantee the accuracy of any information in Business Profiles.

When considering complaint information, please take into account the company's size and volume of transactions, and understand that the nature of complaints and a firm's responses to them are often more important than the number of complaints.

BBB Business Profiles generally cover a three-year reporting period, except for customer reviews. Customer reviews posted prior to July 5, 2024, will no longer be published when they reach three years from their submission date. Customer reviews posted on/after July 5, 2024, will be published indefinitely unless otherwise voluntarily retracted by the user who submitted the content, or BBB no longer believes the review is authentic. BBB Business Profiles are subject to change at any time. If you choose to do business with this company, please let them know that you checked their record with BBB.

As a matter of policy, BBB does not endorse any product, service or business. Businesses are under no obligation to seek BBB accreditation, and some businesses are not accredited because they have not sought BBB accreditation. BBB charges a fee for BBB Accreditation. This fee supports BBB's efforts to fulfill its mission of advancing marketplace trust.