Complaints

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• Initial Complaint

  Date:12/04/2023

  Type:Order Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

   
  Complaint: 20949141
  
  I am rejecting this response because: We hired ****************************** (RCS, LLC) on 10/16/23 to perform demolition/repair/mold treatment for an insurance claim for water damage. He stated that he was maximum 2 weeks out from doing the job. We had to keep calling/texting him to find out exactly when he was going to start. He finally pinned down 11/13/23 as the start date. He was no call/no show on the 13th & 14th, but did respond to us when we contacted him those days. He stated that he would be there first thing on the 15th. He called that morning to say that he Had car trouble and would be out first thing on the 16th. He called that morning to say that he would be late because his guy had a rehab appointment that he forgot about. He showed up after 1 pm, in a personal vehicle with no tools or tape. He used my painter's tape to tape off the ducts and my husband's ***** wrenches to unhook the furnace so the freon could be drained. He removed a piece of moldy sheet rock, sprayed a bleach solution, and set off a fungicide bomb. We went to a motel for the evening. He stated that he would be back around 7:30 am on the 17th to set another bomb off, then bring in his crew to start work a few hours later. He called around 7:30 am on the 17th to say that he couldn't get his crew that day, so they would be there Monday morning (11/20) to get started. I asked him about the other fungicide bomb, and he said that he didn't think we needed it, even though he never inspected the results. We moved everything but the large furniture items out of the living area and hall in preparation. Monday, 11/20, he called to say that he wouldn't be coming that day because he had to get his kids situated for Thanksgiving Holidays. He showed back up on Tuesday, 11/21, with 2 men. They removed the furnace from the ** closet and put it outside to be cleaned of mold. 1 of 9 vents was vaccuumed out. 7 were left uncovered (the 8th was never covered) and untouched. We noticed one of the men had left before lunch. The flooring was removed from the hallway and den area. They left. On 11/22 he called and stated that he had to take his father to the hospital and would be on-site around 1:30 pm. We heard nothing from him and had to contact him. He texted that he was still at the *** and it didn't look good. We heard nothing else. We didn't expect him on 11/23, as it was Thanksgiving.He was no/call-no show from 11/24 until the evening of Saturday 12/5, when we received a text that he would be there on Tuesday, 12/5. He was no call- no show until we received another text on Thursday 12/5, that they would be here Monday morning (12/11). When we had not seen or heard from him, at 3:47 pm I sent him a text stating, " You owe us money or services. It is below freezing, and our furnace is outside in a zipped down shed in several pieces where and how you left it on 11/21/23. We have no flooring in the entry, den and hall along with missing sheet rock between rooms, a mess of molding and framing you removed and threw in a bedroom, along with black and white mold regrowing where you treated on 11/17/23 and never did anything further. I've filed a complaint with the BBB. I'm also going to file a scam alert and report you to the state attorney general's office." His text repsponse was, " Yo all are beyond unbelievable i text you all this morning *WHICH HE DID NOT* an last week stating that what day and time which is tomorrow *IT WAS THIS DAY NOT TOMORROW AND HE TEXT US THE THURSDAY BEFORE NOT THIS DAY* to get your home back in order. If there is **** still there then that would be a different type of mold in which we will address once on site and as I told you in the beginning before I treated I said it may take more than 2 treatments but you all could not be out of the house for 30 days *HE NEVER MENTIONED 30 DAYS - ONLY 7-10* so I said if need be we will do it in stages. Now on te business on the project not being complete is because I only have two working trucks and 5 employees working until after the holidays. I have never been a scam artistand for you to take it to the attorney general then that's on you because if I am not mistaken this is a insurance claim that you all modified changes to after receiving the money that they paid you for so by law you would be in trouble not me and I have not once said to you that I wasn't going to come back and finish so please be patient and we will see you tomorrow thands and have a good evening"
  I replied to him: "We have received no text from you today nor any phone calls, and we both have voicemail. The last time we heard from you  was a text on Thursday that you would be here on Friday. When he had neither called or texted Tuesday 12/12, I texted him at 9:59 am "I don't know who you were texting yesterday about showing up today, but it wasn't us and as almost every other day, you are not here."
  
  So on Wednesday, 12/13/23, I began sending him a text every week day that stated the day and date, along with the message "document no call/no show"
  
  I did this from 12/13/23 until 12/26/23 when I finally received a text from him at 3:36 pm that stated "******************* and ***** will be on site in the morning at 10 am to put in floors and reset unit thus after re-treatment"  I responded back to him that I was in ** and he needed to call my husband. My husband called him and, I was texted back to acknowledge this.
  
  The next day, they did not show up, but my husband received a text from him at 11:36 am that there was an issue with the truck on the way to us. Didn't hear from him the next day 12/27, either, so I texted him that evening "Also, it occurs to me now that had anyone actually been on the way to our place with an ETA of 10 am, you would've known before 11:36 am (when you sent the text) that you 'had a problem' with a vehicle." I received no response.
  
  The next day, 12/28/23, I received a text at 7:23 am that stated "In route"  The guys (without Kwame) did show up and did some very poor quality work. They left before a half day was up because one had to go to a funeral. He told my husband that they would be back on 1/2/24. They were not. From 1/2/24 until 1/3/24 they did not call or show, and I texted that message to him. The crew showed up on on 1/3/24 and, again, got very little work done. ***** showed up with them on 1/4/24 to reset the air handler. There is sitting mold on walls which was NOT addressed or treated and the furnace needed to be cleaned with insulation being removed and replaced, as it was full of mold. My husband was confused when he said that someone else was handling it, as the HV** gentle is only replacing the coil. The problem is that ***** didn't have the required permit to hook it back up. This must be obtained from TVEC, which he should know. He was only here a couple hours and left. His crew stayed. They were no call/no show from 1/5/24 forward. On Thursday, 1/11/24, I texted the daily no call/no show message.He texed me back and said that **** broke his knee and ****** was sick. They will be here Tuesday 1/16/24 tpo finish up. I will make a note here that it will take more than a day to finish, as there is mudding, sanding, painting, rebuilding a door frame, entry door threshold, installing quarter-round and door trim, properly laying, stretching and gluing the flooring, and reparing some wall areas they damaged that were to be pointed out upon their return, which they haven't.
  
  In repsponse to my no call/no show text on Wedensday, 1/17/24 his text response was, "Due to the weather we could not get there Tuesday and today. but as soon as our streets get clear enough or us to move equipment and loadd up we will be headed that way ****** will be in touch as usual." My text response, " You should at least give customers a courtesy call/text. When you're not going to make it. This has been going on for over 2 months." He texted back, "Has ****** not been doing so" I repsonded, "No" There was no repsonse.
  
  On Tuesday, 1/23/24 I texted him, "Tuesday, 1/23/24, document no call, no show, no contact since 1/17/24. The flooring is being ruined. It was laid down on an upswept floor. There are small rocks, pieces of wood, leaves, etc, that are poking through. It wasnt cut or glued down either. I sent a picture. He responded, "And you know that we didn't glue it down nor seen anything and you know that we were not even finished. But in reference to that how are the road conditions that way so I can set you all fo the next scheuled day thanks"
  I responded, "You are quite a piece of work. According to your own estimation, this all should have been completed in 7-10 days after start, which was 11/17/23. It's veen over 2 months. We should be at the top of your list."
  
  Once again, that was on 1/23/24, and we haven't heard from him since. The temperatures have been mostly in the 60's and the roads clear for weeks, as today is 2/7/24. We have paid this gentleman to do a job, and I don't think I should have to constantly document him not calling or showing. I shouldn't have to beg him to do his job. His crew told my husband that there was no car trouble, that he sent them to another job site and to buy the flooring that day, so he didn't purchase materials when he stated in his response that he had. In fact, all that he has brought here to date, was a mold bomb he set off, bleach and a sprayer that he used and took with him, the flooring for 2 rooms and the hallway, a 3-4 pieces of sheetrock and some mud. We bought the paint and primer.
  Also, he never told us that it could take some time, as he had other jobs. The context that was mentioned in was eventhoug we paid him on 10/16/23, he wouldn't be able to start for 1.5 to 2 weeks. If you look at the contract, it states that we would need to leave for 7-10 days for mold treatment/demo and repairs, which implies that the work would be completed in that time frame. We did spend the night in a motel on 11/17/23, but checked out the next morning when he had an excuse for not coming. He was supposed to set off another mold bomb that day. When I asked him about that, he stated that he didn't think it needed it. Doesn't sound very scientific.
  I also have all this that I've stated along with pictures of how the house was left each time, along with pictures of mold that wasn't addressed later. I've done research on him and his companies. He has another one called ReCon of TN. This one has quite a few one-star reviews that are a very similar story to ours - pay upfront, job not finished, shoddy work.
  
  Sincerely,
  
  ***********************xcuse for not returning the next day. He didn't show back up until 11/21/23, for less than 7 hours. He removed the furnace from the house, vacuumed only 1 of 9 vents, took out some more sheet rock and a door frame, and removed the flooring in the entryway, den and hall. More excuses, and he has not shown back up and has blocked us from calling his cell phone. We have no heat, dirty vents, missing sheet rock and no flooring in the living area of the house. I left a message on his business line this week and still have heard nothing from him.

  Business Response

  Date: 02/07/2024

  As both parties agreed to this original contract and understood all deposit ($7,540.00) are none refundable due to purchasing materials, special equipment being provided, and or special ordering materials had to be purchase. Knowing that this is an insurance claim all agreed job scopes had to met on my behalf per contract and if not met client would had to take full responsibility of said parts. 
  

  *********************** & had continually made changes of not doing part of the scope of work after all materials where purchased and said scopes where already in working progress.  The original invoice total is $12,543.93. 
  as it sits I have made several modifications to there invoice to help get what they where want to accomplish and how they wanted too(the last modification I took off $1,444.00 off the invoice. There has been weeks where weather conditions would not allow us to travel tho the jobsite. There have been weeks of not communicating wether if someone would be there for us to do the work on the day that we where available. When both parties signed contract they where explained to that we do have other jobs that we have going and that we would not start and put you all off, but if one or any of those other jobs have some down days the would come on down to there site and work in which would put us ahead. He never allowed us too. 
  

  per contract client was suppose to and I personally told him three time that all small personal things had to be move off any furniture and or flooring that had to be replaced. As it sits the master bedroom, laundry room , bathrooms and two other bedrooms have not been removed. And as of mid contract and doing the work they requested that we not do those areas. I went in to explain that its already in the contract and the materials have been bought and delivered to the site.   
  

  we have treated the whole complete house for mold and mildew for water damage. Every vent, every wall, every floor, every inches of effective area and hvac unit. After treatment to the hvac unit we left outside to clean once again and the clients request us not to put back in due to the insurance company is having some one else come out to replace it. Ultimately these people have no intention on completing the work never the less paying me for my labor, after receiving the insurance monies,  and after several conversations my trying to help them get the another issue with the frame on there single wide trailer they are insurance claim chasers. 
  

  I have all documentation and picture from text messages to videos to audio recording.   
  

   

  and furthermore they have yet to respond to when will someone be available for us to finish mudding the drywall and seam the flooring that was put down.  
  

  for further information,clarification, and or consultation please feel free to contact me personally 

   

  ************************* CEO