We use cookies to give users the best content and online experience. By clicking “Accept All Cookies”, you agree to allow us to use all cookies. Visit our Privacy Policy to learn more.

Manage Cookies
Resources for Businesses My BBB
Share
Business Profile

New Car Dealers

Nick Mayer Chevrolet Buick GMC

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in New Car Dealers.

Complaints

Customer Complaints Summary

  • 1 complaint in the last 3 years.
  • 0 complaints closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

Sort by

Complaint status

Complaint type

  • Initial Complaint

    Date:11/18/2022

    Type:Sales and Advertising Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I purchased a vehicle from Nick ********************** Chevrolet and was told it had a lifetime powertrain warranty. When the transmission went out on the vehicle, I was denied coverage for the claim because they said I went 200 miles over on an oil change. However, *** always had the oil changed there according to the stickers they provide. I believe they are intentionally not putting correct numbers on stickers in order to void powertrain warranties they are advertising with the vehicles they sell.

    Business Response

    Date: 12/08/2022

    I have attached our response letter.  Thanks, ****

    Business Response

    Date: 01/04/2023





    Better Business Bureau of Middle *********

    Re: Complaint 18431689

    We received your complaint filed by ************************* as a second notice today.  It appears you have our address incorrect.  Please change our address to Nick Mayer Chevrolet Buick GMC of *******, ********************************************************* 37055.  Hopefully this will prevent any future delays in correspondence. 

    It appears ************************* purchased a 2015 GMC Yukon with ***** miles from Alexander ******************** Buick GMC on 03/23/2021.  As we have no affiliation with *****************************, I have limited access to those previous records so I may not have complete information.  Nick ********************** purchased Alexander ******************** on 10/12/2021 roughly 7 months after this purchase was made. 

    As I understand Alexander ********** offered their customers a Lifetime Powertrain Warranty that was administrated through a third party administrator Premier ************************* service advisor at **** ********************** opened a claim with ***********************.  That claim was declined due to the service requirements not being met. I personally called *********************** on behalf of ************** to attempt to see if any exception could be made. I was informed that the contractual maintenance requirement was **** miles between oil changes and the claim was denied because the vehicle had exceeded that.

    We also reached out to ************** to attempt to apply for assistance through their good will program and they offered her 10% assistance that totals $512.98 even though the vehicle is 23k miles out of warranty. 

    At this time we have attempted every avenue of assistance we have at our disposal. 

    If I can be of any assistance please feel free to reach out anytime.

    Respectfully,

    *******************
    ************
    *******************************************

    Customer Answer

    Date: 01/05/2023

     
    Complaint: 18431689

    I am rejecting this response because:

     

    At no point in the response was the issue addressed of maintenance technicians not putting correct oil change mileage/dates on the stickers they supply at each oil change. In fact, I have an incorrect sticker on the car currently for an oil change performed at Nick ********************** Chevrolet. It has a handwritten mileage number and no date. 

    Sincerely,

    *************************

Nick Mayer Chevrolet Buick GMC is NOT a BBB Accredited Business.

To become accredited, a business must agree to BBB Standards for Trust and pass BBB's vetting process.

Why choose a BBB Accredited Business?

BBB Business Profiles may not be reproduced for sales or promotional purposes.

BBB Business Profiles are provided solely to assist you in exercising your own best judgment. BBB asks third parties who publish complaints, reviews and/or responses on this website to affirm that the information provided is accurate. However, BBB does not verify the accuracy of information provided by third parties, and does not guarantee the accuracy of any information in Business Profiles.

When considering complaint information, please take into account the company's size and volume of transactions, and understand that the nature of complaints and a firm's responses to them are often more important than the number of complaints.

BBB Business Profiles generally cover a three-year reporting period, except for customer reviews. Customer reviews posted prior to July 5, 2024, will no longer be published when they reach three years from their submission date. Customer reviews posted on/after July 5, 2024, will be published indefinitely unless otherwise voluntarily retracted by the user who submitted the content, or BBB no longer believes the review is authentic. BBB Business Profiles are subject to change at any time. If you choose to do business with this company, please let them know that you checked their record with BBB.

As a matter of policy, BBB does not endorse any product, service or business. Businesses are under no obligation to seek BBB accreditation, and some businesses are not accredited because they have not sought BBB accreditation. BBB charges a fee for BBB Accreditation. This fee supports BBB's efforts to fulfill its mission of advancing marketplace trust.