Complaints

This profile includes complaints for Dickson Tree Surgeon's headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

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  Dickson Tree Surgeon

  3511 Highway 70 W Dickson, TN 37055-4234

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  Dickson Tree Surgeon

  PO Box 793 Dickson, TN 37056-0793

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:05/28/2024

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I called Dickson Tree Surgeon to come out and requested a quote for trimming of trees. The owner came out and viewed my property and stated they would trim 4 trees for ***** which he wrote out on the back of a business card. A couple of days later the owner came back out with his tree cutting crew and said the one and only tree close to the end of my driveway needed trimming an well and added on ***** for the one tree to be trimmed. The owner ambushed me as I was leaving my house to go to work the day he asked me to trim the one tree out by the end of my driveway. I asked about the tree limbs being removed from my property the owner said the city of Dickson would pick them up and they would put them in the ditch. I explained to him after a week went by and the tree limbs were not picked up about them again. He said they were behind. I then called the city myself about the tree limbs and they would send someone out same day, but still they sat in the driveway. The owner did not clean up the tree branches until after a male family member called the owner and spoke to the owner about the amount he charged and for the job to not be completed. The tree limbs were picked up this past holiday weekend. The owner/operator also had me make the check out directly to him and not the company. I am unsure if the owner/operator has the licenses and insurances because he never showed me them, but it was printed on the business cards that the owner did give to me. The owner never provided me with any receipt for the work completed or a receipt for the check I provided to him. Included below are the business cards. The bank has not processed the payment of the check as of todays date 5/28/2024. I wrote out the check to the owner on 5/11/2024 after he came by to collect it.

  Business Response

  Date: 06/11/2024

    5 trees were done and the total was ********. Price was given and amount was accepted. 2 large maple trees in the front yard was trimmed and shaped and deadwood removed. Large oak tree over driveway shaped, removed lower limbs and removed dead wood. Large oak tree approximately 125 years old, protruding over fence, trimmed, shaped and dead wooded. Had to be roped out and sectioned down. Another large oak tree in left back yard, with limbs protruding over roof, limbs had to be roped out and sectioned down also some large deadwood removed. Approximately 210 cubic yards -7 24foot dump loads of brush and debris removed and disposed of.

    I talked to her as she was leaving in her car and asked her if the trees we had trimmed looked ok. She said everything looked ok. We put the tree limbs in the lower part of the yard near the ditch to cut down on equipment driven into her yard and so they could be removed from the road. Due to heavy rains, we were unable to remove it as quickly as I had planned.

    I operate under ************************* Dickson Tree Surgeon. She asked which one to make it out to, ************************* or Dickson Tree Surgeon, and I told her it didn't matter. She didn't ask for proof of insurance or license. I told her I could send her proof but she said it wasn't necessary. Her check is a receipt but an additional receipt could have been provided upon request. The check was not deposited in my account until the work was completed. The check was deposited into my account on *******.

  Thank You

  ***********************;

  Dickson Tree Surgeon

   

  Business Response

  Date: 06/11/2024

   5 trees were done and was a total of ********. Price was given to and amount was approved. 2 large maple trees in front yard was trimmed, shaped and dead wood removed. Large oak tree over driveway shaped, removed lower limbs and dead wood removed. Removed large oak tree approximately 125 years old, protruding over fence. Tree had to be roped and sectioned down. Another large oak tree in the back with limbs protruding over roof, limbs had to be sectioned and lower down. Some larger dead wood removed. Approximately 210 cubic yards, 7 - 24foot dump loads of brush and debris removed and disposed of.

  We picked up the tree limbs and job completed on May 26th or May 27th. I operate under the name *************************-Dickson Tree Surgeon. She asked me which one to make it out to ************************* or Dickson Tree Surgeon. I told her it didn't matter. She didn't ask for proof of insurance or license. I told her I could send  her proof but she said it wasn't necessary. Her check is a receipt but I could have provided an additional receipt if she wanted it. Her check was not deposited into my account until I completed the job. The check was deposited into my account on *******.

  Thank You

  Ji