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Business Profile

RV Repair

Dover RV, LLC

This business is NOT BBB Accredited.

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Complaints

Customer Complaints Summary

  • 1 complaint in the last 3 years.
  • 0 complaints closed in the last 12 months.

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The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint type

  • Initial Complaint

    Date:09/19/2022

    Type:Product Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    In early August of this year my blower (aka squirrel cage) stopped working on my roof-top air conditioning unit on my 2008 motorhome. I Contacted Dover RV and **** (owner) came out a few days later to access the issue. My initial diagnosis was correct, that the ** compressor was working but the blower had seized up. I was simply asking that the blower be replaced, but **** explained to me that it would probably be difficult to locate new parts given the age of the motorhome and he didn't think he had a used blower unit in his shop that would fit. He recommended an entirely new unit.....and I had no problem with that, but all I asked is was that the NEW unit provide heat as well as air conditioning. He said he could order a new ******* heat pump/** unit for around $1600, plus a new thermostat made for HP's plus labor. He also told me that he needed the money up front because he had been stuck ordering new units before and then the customers backing out, and with Dover RV being a local business for several years, I had no issues doing this. So, I gave **** $2400 cash, he gave me a receipt and I waited......and waited......and waited.....several weeks past with no calls updating me. When he finally showed up un-announced Friday, 2nd of September to install the unit (a unit). I offered my assistance, but he asked me to stay out of him and his helpers way, so I did.....I wished now I watched him. Long story shortened, what he installed was an old, rusted, dirty used unit that the heat doesn't even work on.....I don't even think its a heat pump. When he finally called me back on Labor Day after me calling, emailing, and texting him, he fed me story about how his helper must have grabbed the wrong unit and it was all an accident......like he couldn't tell the difference when he installed it ?!?! To say the least he has not replied to any of my subsequent calls, text's or voice mails.....surprise - surprise. No honor.

Dover RV, LLC is NOT a BBB Accredited Business.

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