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Business Profile

Motorcycle Repair

Cycle Werkz

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Motorcycle Repair.

Complaints

This profile includes complaints for Cycle Werkz's headquarters and its corporate-owned locations. To view all corporate locations, see

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Cycle Werkz has 2 locations, listed below.

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    • Cycle Werkz

      125 US Highway 51 Byp S Dyersburg, TN 38024-4257

    • Cycle Werkz

      190 US Highway 51 Byp S Dyersburg, TN 38024-4258

    Customer Complaints Summary

    • 2 total complaints in the last 3 years.
    • 0 complaints closed in the last 12 months.

    If you've experienced an issue

    Submit a Complaint

    The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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    Complaint status

    Complaint type

    • Initial Complaint

      Date:05/22/2024

      Type:Product Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I ordered doors from puddle busters/ weeks on march 27 2024 received them in may 2024. Upon installation the doors do not fit right. Contacted the manufacturer upon my contact with him I tried to get him to help me better understand why the doors do not fit right. He replied there is something wrong with your machine. I asked for a return label, and the weight of the doors so I could return them. He said we do not pay for return shipping. He was very rude then quite answering my messages. I would like to return this item for a full refund at his cost.

    • Initial Complaint

      Date:12/31/2022

      Type:Customer Service Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      This company also goes under the name *************. On 6/10/22 I purchased a set of doors with windows and glass for my can am side by side for $3,450. It was understood that there was a glass shortage for the windows, however on Oct 31st. Their website says, they are caught up on orders and if you havent received to message. I have sent two emails, three ******** messages, and two phone calls, since October, and have not received a response. Each time only asking for an update. Forums on ******** led me here. A lot of people complaining about the lack of customer service and likelihood of not getting all of my product. I currently have 50% of what I purchased in June. After reaching out he put a status on the company ******** saying people fail to comprehend the issues they deal with. Which was a stab at customers messaging about their products status. Which contradicts what they asked for people to do on the Oct 31st update. I am really big on supporting small businesses, but he will not respond to my messages and $3450, its hard to ignore. 7 months is long enough.

    Cycle Werkz is NOT a BBB Accredited Business.

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