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Business Profile

New Car Dealers

Nissan of Dyersburg

This business is NOT BBB Accredited.

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Complaints

Customer Complaints Summary

  • 3 total complaints in the last 3 years.
  • 1 complaint closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint status

Complaint type

  • Initial Complaint

    Date:05/05/2025

    Type:Sales and Advertising Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    On 5/3/2025, I drove from *********, ** to *****, ** to pick up my 80-year-old mother. I then drove her to Nissan of Dyersburg in Dyersburg, TN with the intent of purchasing a 2021 Nissan Kicks (VIN *****************). As shown on the attached documentation, the listing price is $15,000.00. Therefore, we intended to begin negotiating based on that listing price. However, after my mother made clear her intent to pay with cash, the manager, **** ******, stated that the price had to increase to $19,000.00 since she was not financing the vehicle or trading in another vehicle. **** ****** said there is a disclaimer on the website stating that the price would increase without financing or trading in. Per the attached documentation, which is a screenshot of the Nissan Kicks on the website that has been converted to a PDF, there is no such disclaimer. Another salesman that was in the room, ** *****, stated that the Nissan website was 'messed up' nationwide and that none of the prices on vehicles were correct. **** ****** appeared to act exasperated, and within minutes, said that he could 'let the vehicle go' for $15,000.00, which was the listing price. Since $15,000.00 was the listing price, we obviously had intended to start negotiating at that price, not $19,000.00.**** ****** and ** ***** clearly demonstrated predatory sales practices in what appears to be an attempt to scam my 80-year-old mother. Needless to say, we left without purchasing the Nissan Kicks.

    Customer Answer

    Date: 05/05/2025

    The car dealership is now Nissan of Dyersburg. It was formerly Kirk Nissan.

    Business Response

    Date: 06/03/2025

    To whom it may concern, 

    We sincerely apologize for the way business was conducted between Nissan of Dyersburg and Mr. ******** mother. It was never our intention to manipulate this 80 year old woman. We did offer the car deal at $15,000 as stated before they decided not to pursue the deal further. Our goal is to make sure all customers are happy and satisficed. We would love to make this right with the customer. Again, we apologize for the ********************************* and hope we can be given another chance to take care of this customer.  

  • Initial Complaint

    Date:02/15/2023

    Type:Service or Repair Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Had the car for 3 weeks and it started messing up. Paid $500 to be checked out and was told mice ate wiring harness. Worked for one week and then it quit accelerating, cruise control, and airbag/engine light came on. (Same issues that were happening previously.)Paid $140 today to have it checked out. Was told someone crawled under my car and made a clean cut to one of the wires underneath the car. They were the last ones to even touch anything on the vehicle. Now theyre trying to charge me again. I believe they sold me the car from the get go already damaged. I live out in the country with little to no activity anywhere.

  • Initial Complaint

    Date:08/17/2022

    Type:Service or Repair Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    See attachment

Nissan of Dyersburg is NOT a BBB Accredited Business.

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