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Business Profile

Tire Dealers

Triple T Tire & Alignment

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Tire Dealers.

Complaints

Customer Complaints Summary

  • 2 total complaints in the last 3 years.
  • 1 complaint closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint status

Complaint type

  • Initial Complaint

    Date:07/18/2024

    Type:Service or Repair Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    On 4/12/24 We took our vehicle to Triple T Tire to replace our brakes and Rotors. We were couldn't leave with our vehicle because Triple T Tire said they needed to oder part's. As we thought it was only brakes and Rotors. Triple T Tire started adding more to our bill racking our bill up to ******* witch we couldn't afford so ***** the service desk lady said we could apply for Acima so we did. We were approved for ******* loan. The next thing Triple ************ kept coming out to the waiting room. Saying we needed a new master cylinder and a new caliper. ***** kept telling us something seized on the vehicle. So they had to oder a new one. They broke our lug nuts and bolts and something else. We had to replace it even though they broke it. On may 16 2024 our vehicle broke down. My husband had to tow to Triple T Tire because everything should have been under warranty. As of yesterday 7/17/24 we were told by Triple T Tire our vehicle was safe to drive. We picked up our vehicle on 7/17/2024 Today 7/18/24 I drive the vehicle 10 minutes down the street. The vehicle won't go any faster then 30 mph then the vehicle started dropping speed going 25 mph then the vehicle started smoking. So I pull over to a safe parking lot. I called Triple T Tire to tell them I am broke down. And they assured me my vehicle was safe to drive. ************ whom I was speaking to. Said they test drive the vehicle on the highway. I said how is that possible when the vehicle is not going any faster the 30 mph. ************ said get it tow back and we will look at it and fix it. I said my vehicle has been on your lot for almost 3 months and you haven't fixed nothing. You haven't looked at my vehicle every time I called Triple T Tire they always told me they don't know what is wrong with the vehicle. They were always passing the ***** To another person for me to speak to. ************ supposed to be service writer. Mrs. ***** front desk. ******************* Mr. *** the manager all the above have no clue what's wrong.

  • Initial Complaint

    Date:05/15/2023

    Type:Service or Repair Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    At 1:14pm ON MONDAY 5/15/23, I called and ask what they charge to fix a caliber. He ask did I have my part and I said yes, he then said oh ******. I said that's a rip off, other people is Saying 70 to *****. They should be ashamed of themselves. (****)

    Business Response

    Date: 06/01/2023

    reach out to let you know on this when they called in and asked us for a price we gave them the price and we also told them that we would need to flush the system they did not get the work done with ** any question you can call ********** ask for red

    --


    *****************************
    ************
    ************
    Regional Manager
    www.triplettire.com

Triple T Tire & Alignment is NOT a BBB Accredited Business.

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