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Business Profile

Utility Trailers

TORX Truck Sales
BBB accredited business seal
BBB Accredited BusinessA+Rated by BBB

Complaints

Customer Complaints Summary

  • 1 complaint in the last 3 years.
  • 1 complaint closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint status

Complaint type

  • Initial Complaint

    Date:10/21/2024

    Type:Service or Repair Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Bought a vechile on May 10th this year and on May 11th already had issues with the vehicle and within a week vehicle completely broke down needing a total engine replacement. Contacted dealer and has not interest in correcting the issue.

    Business Response

    Date: 11/21/2024

      Around April 2nd, 2024, ************** into the lot looking for a vehicle. She stated she was looking for a vehicle for her grandson. She looked at the referenced vehicle. She took it on a test drive and said she wanted it. She stated that she did not have all the funds at that time but was expecting funds from some sort of settlement in a couple weeks and wanted to leave a deposit for 2 weeks. We agreed for her. It wound up taking her 6 weeks to come in with the balance. When she came in to pick the vehicle up, I think she had someone with her to drive the vehicle again and they said all was good. (That part I can't completely remember; it has been 6 months). When she came back 3 weeks later to pick up the title, we ask her how it was doing and she stated she had to have a couple things done, but it was expected on a used vehicle. We sale all vehicles AS-IS like the paperwork she signed states. (Copies attached) However we like most vehicle dealerships do offer and recommend a service contract from a third-party company. She declined at that time and said if she changed her mind, she would let us know or buy one on her own. We have not heard from Ms. ***** until now with the filing of this complaint with BBB. We always recommend getting any used vehicle checked out before purchase and/or buying a service contract from someone. These are used vehicles and most of the time the only history we know is the information in the Carfax report, which we furnish to all customers for no charge. Inclosing, I hate Ms. ***** has experienced issues and is disappointed with her vehicle purchase. All manmade things break at some point.

    Customer Answer

    Date: 11/23/2024

    We have hired an attorney we will not be settling for anything less than a total refund of the junk vehicle.  

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