We use cookies to give users the best content and online experience. By clicking “Accept All Cookies”, you agree to allow us to use all cookies. Visit our Privacy Policy to learn more.

Manage Cookies
Resources for Businesses My BBB
Share
Business Profile

Doors

Iron Lion Entries, LLC
BBB accredited business seal
BBB Accredited BusinessA+Rated by BBB

Complaints

This profile includes complaints for Iron Lion Entries, LLC's headquarters and its corporate-owned locations. To view all corporate locations, see

Find a Location

Iron Lion Entries, LLC has 2 locations, listed below.

*This company may be headquartered in or have additional locations in another country. Please click on the country abbreviation in the search box below to change to a different country location.

    Please enter a valid location.

    Customer Complaints Summary

    • 1 complaint in the last 3 years.
    • 1 complaint closed in the last 12 months.

    If you've experienced an issue

    Submit a Complaint

    The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

    Sort by

    Complaint status

    Complaint type

    • Initial Complaint

      Date:02/11/2025

      Type:Service or Repair Issues
      Status:
      Resolved
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      Approximately 7 months ago a glass pane from our Iron Lion door cracked. I contacted Iron Lion and they sent out a very nice technician to make a template of the broken glass. Iron Lion then called and told me that to replace the glass it would cost $1724 and change. I agreed. They told me that it would take between 15 to 20 weeks to get the new glass. I called in December check on the progress of the project and was told the glass was in and that the project would be completed by the end of January 2025. On 4 February 4, I called Iron Lion again and reminded them what I had been told. I was told that the door probably would not be repaired in February because of the caulk they use. I requested to speak to a manager. Later that day I received a call from Iron Lion that the repair would be done on Friday, February 7. Later they moved the date to February 6. The same technician and a helper came to my house to install the glass. The glass that was ordered was too short. The technician stated that Iron Lion had lost the template that he had made and they had not ordered enough glass. I now have a door with both glass and wood. Later that day a manager called to apologize for the mistake. I don't remember if his name was ****** Curley, or ***. He stated that they would need to order new glass. I wanted to know how long it would take to get the new glass. He didn't have an answer. I also requested to know what kind of discount I would get for the gross mismanagement and horrible customer service. He stated that he would need to talk to the owner before he could answer that question. I have not gotten a response. If it will be another 15 to 20 weeks to get the new glass, this project will be completed in about 1 year. This is totally unacceptable for the quoted price. Please help me achieve an equitable compromise.Dr. ***** Bruce *****

      Business Response

      Date: 02/11/2025

      Customer is correct on the poor handling of this situation.  I have spoken with Mr. **** and we have come to a positive resolution.  

      Customer Answer

      Date: 02/12/2025

       
      Better Business Bureau:

      I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.

      Sincerely,

      ***** Bruce ****

    Iron Lion Entries, LLC is BBB Accredited.

    BBB accredited business seal

    This business has committed to upholding the BBB Standards for Trust.

    Why choose a BBB Accredited Business?

    BBB Business Profiles may not be reproduced for sales or promotional purposes.

    BBB Business Profiles are provided solely to assist you in exercising your own best judgment. BBB asks third parties who publish complaints, reviews and/or responses on this website to affirm that the information provided is accurate. However, BBB does not verify the accuracy of information provided by third parties, and does not guarantee the accuracy of any information in Business Profiles.

    When considering complaint information, please take into account the company's size and volume of transactions, and understand that the nature of complaints and a firm's responses to them are often more important than the number of complaints.

    BBB Business Profiles generally cover a three-year reporting period, except for customer reviews. Customer reviews posted prior to July 5, 2024, will no longer be published when they reach three years from their submission date. Customer reviews posted on/after July 5, 2024, will be published indefinitely unless otherwise voluntarily retracted by the user who submitted the content, or BBB no longer believes the review is authentic. BBB Business Profiles are subject to change at any time. If you choose to do business with this company, please let them know that you checked their record with BBB.

    As a matter of policy, BBB does not endorse any product, service or business. Businesses are under no obligation to seek BBB accreditation, and some businesses are not accredited because they have not sought BBB accreditation. BBB charges a fee for BBB Accreditation. This fee supports BBB's efforts to fulfill its mission of advancing marketplace trust.