Complaints

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:02/08/2024

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I had my car totaled and my insurance acts like they can't do anything. They are not helping me or guiding me telling what I need to do, they just aren't fighting for me. I have full coverage and I have been the insurance rep since it happened they haven't done one thing for me. When I have questions they act like they don't know, I'm only 27 so idk what I'm supposed to do in this situation. This is the first time I've ever had anything happen to me.

  Business Response

  Date: 02/16/2024

  I received this complain from *****************************. My staff and myself know ***** well and she has been a great customer for almost a year now. *****'s auto was hit by another party that had a different insurance company than State Farm. We gave her the option of going through State Farm which we would deduct her deductible from the claim and subrogate against the at fault insurance company. She did NOT want to do this. She wanted to go through the other insurance company. My Team Member ******** even opened the claim for ***** and called the other insurance company many times to speed of the process for *****. I have left a VM and sent a text to ***** in order to discuss her claim with the other insurance company. It looks like on 2/15/24 that she swapped out her previous car with a different car which normally means the claim process is complete. Here are the texts to show that we have talked to ***** and shows that we have contacted the other insurance company on her behalf. Also I have included the date/time of when we swapped out her previous vehicle with a different vehicle. 

  Thanks,
  Chris Sexton, State **********. 

  SFCONNECT. (State Farm Texting System)

  *************************** [2024-01-16T19:07:50.340Z]: How long do I have for this claim to get my car fixed? I haven't went to get any estimates because of the weather and nobody has reached out to me from t
  *************************** [2024-01-16T19:07:50.348Z]: he other insurance company.
  Chris Sexton [2024-01-16T20:29:44.471Z]: Hey there, have you tried reaching out to the other insurance company? You have up to a year after the accident to fix your car under their insurance.
  *************************** [2024-01-16T20:35:18.367Z]: ******** and I called them last week and they messaged me my reps name and info and told me she'd be calling shortly but still nothing.
  Chris Sexton [2024-01-16T20:43:10.858Z]: Dang! Okay, we are working from home today. I am going to email ******** to give you a call when we get back. No worries, we will hassle them for you and get this thing moving for you!

   

  Auto - Policy Change - 2015 Infiniti Q70 4dr- swapped for a 2017 ****** Avalon, ***** mileage, Redstone Federal Credit union.

  Created by *********************************, VABLQ6, 42-15E4, 2/12/2024, 4:06 PM