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Business Profile

Adjuster

FirstCall Claims
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BBB Accredited BusinessA+Rated by BBB

Complaints

Customer Complaints Summary

  • 1 complaint in the last 3 years.
  • 0 complaints closed in the last 12 months.

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The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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  • Initial Complaint

    Date:03/08/2024

    Type:Service or Repair Issues
    Status:
    Resolved
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I hired First Call Claims (FCC) May 16, 2023 to help with my claim for fire damage to my condo on 3/8/2023. FCC received their percentage ($10,000+), after the initial payout to me also dated 5/16/23. My remaining claim was then put on hold pending the HOA's insurance handling of the structural portion of the damage.On 12/11/23 my adjuster with ****************** informed me of the replacement of FCC's personnel with their contact info. I initiated contact with FCC and re-reported the additional water damage and other issues that I assumed was in my file during this holdup. The adjuster I was referred to knew nothing about my claim and had to review the file. Later another adjuster sent RestoPros (on 1/30/24) to check the damage I reported month's before, They provided an extensive damage report but there's been no follow up. Since the overhaul of employees, no one answers the phone or responds to emails - and no one seems to know anything about my claim.I want to fire First Call Claims and revoke their ***** of ********* They have not been working for me. The new folks FCC hired have dropped the ball and certainly are not performing what they claim as a company to be doing.Also, the date of my power of attorney and the date of deposit to First Call Claims account from my insurance company's payout are the same. Looks like they got paid for doing nothing.

    Customer Answer

    Date: 04/23/2024

    First Call Claims responded to my complaint and resolved the issue.  Thank you for your efforts.

FirstCall Claims is BBB Accredited.

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