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Business Profile

Custom Knives

Folded Steel

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Custom Knives.

Complaints

This profile includes complaints for Folded Steel's headquarters and its corporate-owned locations. To view all corporate locations, see

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Folded Steel has 2 locations, listed below.

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    • Folded Steel

      2000 Mallory Ln Ste 290 Franklin, TN 37067-6287

    • Folded Steel

      2000 Mallory Ln Ste 290 PMB 1119 Franklin, TN 37067-6287

    Customer Complaints Summary

    • 1 complaint in the last 3 years.
    • 1 complaint closed in the last 12 months.

    If you've experienced an issue

    Submit a Complaint

    The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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    • Initial Complaint

      Date:02/07/2025

      Type:Service or Repair Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I bought the knife for my wife for Christmas (purchase date 12/21/2024). After the very first use, it rusted within 30 mins. I reached out to the company asking for a refund, and they told me that the knife has to be oiled every time you use it. They also said the knife would develop a patina over time. I reviewed the site, and it says oiling is not required, but can help maintain the longevity of the knife. Also, this isn't a patina, it's chunks of rust (see pics).I tried to leave a review on the site, which made me realize their reviews are fake. You can't leave a review, I tried several times and nothing shows up. Also, since I bought the knife in December, the number of reviews (3) hasn't changed. They just show a perfect 5 star rating. This company is misleading the public with fake reviews, false advertising (oiling not required), and has no intent to replace a clearly faulty product. I do not believe the knife is safe to use with the amount of rust on it.I would like a refund.

      Business Response

      Date: 03/18/2025

      The knife this customer purchased is from our V1 collection which can be found in our "Last Chance" section of our website. These knives are made with high carbon steel and must be oiled after every use to prevent corrosion. The listing the customer was referring to is the V2 listing which is made from high carbon stainless steel and does not need to be oiled. We introduced these knives in November of 2024 and we moved our V1 knives to Last Chance with a significant discount. This information is very clearly labeled on our website. We have been selling V1 knives for 5 years with no issues. We include a knife care instruction card with a QR code to videos showing how to care for the knives, a microfiber cloth and a free knife oil sample bottle. Each knife also comes with a warning card saying that they need to be oiled to prevent rust. This is a very common process with High Carbon Steel. 

      Our reviews are posted to our website, 7 days after the customer leaves a review. The reason this customers review did not show up, is because they left it on a product they did not purchase. We send a link to each customer email, asking for their review on the specific product. This customer tried to leave a review on a V2 product, when they purchased V1. 

      We tried to explain everything above to the customer via email. 

    Folded Steel is NOT a BBB Accredited Business.

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