Complaints

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:04/30/2025

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Apparently I owe money to WHC; I was unaware.The charges are from 2023. I worked hard to resolve this with *** at the time. In phone calls, in-person conversations, and written replies to every bill, I explained what to do to correct the situation, which was to refile the claim, making sure to reference a specific account number. When the bills stopped coming, I thought the matter resolved.The next event was a police officer showing up at home with a court summons, scaring my daughter to death.I received no communication regarding these bills for at least a year. I paid a bill on 07/23/24 and no one said a word about a balance due. To go from silence to a court summons is reprehensible.May I suggest that you spend your vast amounts of money curing somebody's cancer, as I thought you were doing for me, rather than paying bully lawyers to chase down an old lady for a tiny amount of money? SHAME on you.All you had to do was send me a bill. I'd have paid it.Addendum Regarding V00059954024, I was never uninsured. I was insured by *********. I had multiple issues with insurance filing during 2023. After I spent hours on the phone with ********* and with providers, they all managed to correct the problem except, apparently, ***. You filed the charges incorrectly and thus ********* did not pay. I discussed with *** how to refile the charges in writing, via phone, and in person. I thought all outstanding bills had been resolved.Questions I asked your lawyer which they will not answer:Do they wish this unreasonable bill which they refused to refile to be paid by me? I was clear with them over many months as to what ********* said to do. Exactly when did your client last send me written notice that they had still not resolved these charges?Why, as I've paid other monies over the last 18 months, did no one ever mention any outstanding charges?I have never been late paying a bill. I should not be paying your legal fees and taking me to court is outrageous.

  

  Business Response

  Date: 05/02/2025

  Good Morning,

  This patient has two accounts with WMC. We originally billed both of them to Allsavers (the patient's insurance carrier) and they were both denied due to the coverage being terminated.

  On the first account, we removed the insurance due to the denial and changed this to self pay and gave the patient a self pay discount.  A few days later, (5 days later), Allsavers reprocessed the claim applying $232.00 to the patient's deductible, so we added the self pay discount back to this account and began billing the patient for her responsibility of $232.00.

  Emails sent to patient 5/22/23, 6/5/23, 6/21/23, 7/12/23, 7/25/23, 8/9/23, 8/25/23, 10/2/23, 11/16/23,12/7/23
  Answering machine 6/30/23,7/11/23, 8/31/23, 9/5/23, 9/15/23, 9/25/23, 10/11/23, 10/19/23,10/24/23, 11/1/23, 11/10/23,11/15/23, 11/24/23/ 11/29/23
  Statement mailed 6/5/23,7/5/23, 8/1/23, 9/7/23, 10/7/23, 11/6/23
  No answer 8/29/23, 10/3/23. On 12/21/23, this account was assigned to bad debt and our collection agency began working this account. After several unsuccessful attempts to reach the patient, the account was then assigned to "Legal" on 5/24/24 and a suit was signed, which prompted the officer to serve the patient with legal papers to appear in court.

  On the second account, as stated above, it was originally denied for coverage termination as well, but 4 days later, Allsavers, reprocessed and actually applied $1316.00 to the patient's deductible. When reviewing the account, a WMC **** misread the information on the patient's account and thought that Allsavers had reprocessed as the patient's coverage terminated, so she reversed the Allsavers' contractual adjustment and gave the patient a self pay discount, which actually made the patient responsible for $300.83 less than she actually owes, per Allsavers.  Due to this error on WMC's part, we agreed to continue to bill the patient the lesser amount of $1015.17 on this account.

  Emails and calls on this account were sent on 10/19/2023, 11/2023 and 12/2023. Statements were sent on 10/31/2023, 11/30/2023, 12/30/23 and 1/29/2024. 

  The patient never responded to any of our calls, text messages, nor statements.  We were, however, able to see that someone did click on the text messages sent to the patient's phone number that she provided at the time of service.   After several unsuccessful attempts to reach the patient, the account was then assigned to "Legal" on 5/24/24 and a suit was signed, which prompted the officer to serve the patient with legal papers to appear in court

  The patient should have also received an explanation of benefit from Allsavers, showing the her responsibility for the services rendered. 

  Please let me know, if I can be of further assistance.

  Customer Answer

  Date: 05/04/2025

   
  Complaint: 23270552
  
  Dear BBB, 

  Williamson Health has done you the service of explaining exactly what happened with these two charges, a favor they never did me! 

  I received all their emails, which consisted only of a link to pay them. Clicking on the link took me only to a payment portal, not to a bill or any further information. 

  I am a kindergarten teacher, so phone calls M-F during business hours will never be answered. I rarely get phone calls that aren't solicitors, so if my phone marked a call SPAM it went in with all the others. 

  Text messages?  I doubt Williamson Health sent text messages.  Had I seen one, I'd have immediately deleted it as a scam.  I had no idea a reputable business would use a text message to conduct business!!  Gracious.  Elderly people are often targeted by scammers and I am super- careful. 

  Every time I received one of these bills in the mail, I sent a written reply with the request that they refile the claim with AllSavers. One charge clearly says "self-pay" on it, which confirmed for me on every bill that they had not done that yet. 

  Williamson Health did not answer my question, so I'll answer it from the information they sent you:  The last time they sent me written notice of these charges was November 6, 2023.  I considered the matter closed and forgot all about it.  The date a police officer arrived at my door was April 2, 2025.  To go from 17 months of silence to a court summons is reprehensible. 

  I was only covered by AllSavers COBRA for a very short time after a rough divorce, so NO, I had no way to go back and look at what they had to say about these charges; my access to that account had been terminated. All my other providers managed to communicate well and send me proper mail, and I had no issues with paying any of them. 

  Williamson Health needs to return the legal and court fees I have been charged. That was vicious overkill in dealing with me and my tiny amount of money.  

  All they had to do was send me a proper bill, with correct information on it.  I'd have paid it. 

  ***** ********

  

  Business Response

  Date: 05/06/2025

  Below is additional information showing that we continued to reach out to this patient once Allsavers processed her claims and applied her responsibility to her deductible.  Again, I also want to point out that Ms. ******** should have received an explanation of benefits from Allsavers, showing how they processed the claim and what her responsibility was.

  In addition to our first response, the information below is from our ***************** as well as WMC's Attorney.

  Per ********* and Assoc, (our *****************), they had 2 successful automated calls that did leave a voicemail for the patient on 1/19/24 and 2/2/24.  On 4/12/24, they placed the account into legal for a suit authorization and on 6/10/24, the account was forwarded to Williamson Medical Center's Attorney, ***** *********.

  Per our attorney, ***** *********, he set up the account on 7/15/2024 and mailed the patient the initial letter that same day.  There was no response from the patient, so he filed suit on 9/6/2024. That warrant was not served. He then, issued an alias on 12/11/2024. that warrant was not served, so he filed another alias on 3/31/2025 and ******** ******** was served as Ms. ********** agent on 4/2/25, with the court date of 5/5/2025.  Ms. ******** first contacted our attorney's office on 4/16/2025 via an email at 9:37 pm.

  We show no records of the patient reaching out or returning calls to the ***************** nor our Attorney until 4/16/2025, when our attorney received an email at 9:37 pm.

  Ms. ******** issued a check to our ***************** on 5/1/2025 and her accounts have now been satisfied.

  Please let me know, if I can be of further assistance.

   

  Customer Answer

  Date: 05/18/2025

   
  Complaint: 23270552
  
  Please note that I responded to this confusing bill in writing at least three times in 2023; these responses were ignored by Williamson Health. 

  Please note that I received nothing via mail for more than a year, which would lead any responsible person to assume all is well. Suddenly in 2025 I was served with a subpoena.  That is careless, sloppy, bad business. 

  Who knows whether anyone left me a voicemail.  Teaching kindergarten doesn't lend itself to taking business calls.

  Yes, Williamson Health and their lawyer bullied me into paying court costs and lawyer's fees. I had to ask family members to help me pay it.  Williamson Health could've just sent me a bill.  I would have paid it. 

  At this point they have no reason to refund those fees so I can buy groceries instead of paying lawyers, but I have every reason to tell as many people as I can to watch out for their sloppy, shady billing practices. I started with the BBB. 

  Sincerely,
  
  ***** ********

• Initial Complaint

  Date:03/12/2025

  Type:Service or Repair Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I received an estimate to conduct a MRI on both my knees. My out of pocket cost was $178.87. After the services were performed Im not receiving an additional bill for $715.47. The hospital ran an estimate through an outdated service and provided me with inaccurate information. Had I known the services were going to cost me over $900. I would have declined the services. I contacted my insurance and the hospital to help resolve the matter and am not getting any where. They both point the finger at each other and I am stuck in the middle. Ultimately I asked the billing manager to provide me with a substantial discount and I would take the short end of the stick and pay an additional $200. The hospital manager declined and was only willing to offer 10% off the $715. I would have never performed the services if the information been accurate and transparent. Over the course of my last couple of appointments at this hospital I have already made payments of around $600. And do not feel like I should be stuck with an additional $715 for an error that the hospital made. I was also given the same exact estimate on 2 occasions. The first one a couple days prior to the service (Jan 22) the second time I was given the estimate the date of service (Jan 28) prior to heading in when I paid my portion in full.

  

  Business Response

  Date: 03/12/2025

  When the estimate was run on this patient's account, the information that came back from the patient's insurance carrier was incorrect as they did not report that the patient had a deductible to meet.  When we submitted the claim to the patient's insurance carrier, they applied $894.34 to the patient's deductible/patient responsibility.  We have reached out to the insurance carrier and they are advising they are unsure of why this information was reported incorrectly to us, but the claim was processed correctly and is the patient's responsibility..  When this patient reached out to **, we advised him of this information from his carrier and advised him that the estimate form does advise that the insurance benefit information is based on information provided by the insurance carrier as of the date of the estimate. Benefits and eligibility are subject to change and are not a guarantee of payment. The patient was offered a 10% discount when he called to check on this, but he declined the offer.  

  We appreciate the patient allowing us to provide his care and are deeply sorry for the inconvenience this has caused him.  Although, we do not feel this was an error on Williamson Medical Center's part, we want to provide great customer service and would like to offer the patient a discount on the remaining balance of $515.47.  The patient's new balance will be the remaining $200.00 that he offered when he originally called our office to resolve this issue.

  Again, we want to provide great patient care and customer service and are extremely sorry for the inconvenience this has caused the patient.

  Sincerely,

  ******* *******, CAC, CADS

  Asst. Director of Revenue Cycle

  Customer Answer

  Date: 03/12/2025

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  Sincerely,
  
  ***** *******

• Initial Complaint

  Date:10/02/2022

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I mailed a payment to Williamson Medical Center P.O Box 1088 Brentwood TN. 37024 on 09/02/2022 for $400.88 check *****. On or around 09/14/2022 I received a phone call from WMC stating the check wasn't signed and if it was ok to go ahead and run, I agreed. On 09/26/22 I received another call from WMC billing stating I needed to verify who I was and there was something wrong with my check. I refused as I wasn't sure if the phone call was a scam. I called WMC and asked to speak with a member of management. I was transferred to ******* (no last name) after she also inferred that I had bounced a check I asked a a series of questions ******* replied that the poster probably posted my check to someone else's account and they had received the check on 09/12/22. ******* then asked me to make a credit card payment. I refused and asked her to correct her books. I made ******* aware that the check hadn't cleared my bank yet. I also made her aware of the call I'd received prior. I stated if the unsigned check was the issue just mail the check back. ******* and I agreed that the check would get mailed back to me and I in turn would sign and reissue the check or make a payment with my credit card.. On Saturday Oct 1st I received the $400.88 bill again but with a different statement date. I want to pay this bill (well I have paid this bill) but I will not issue payment until I receive ck 5630 in my hand. I can put a stop payment on the check but WMC will have to incur those charges. Being that ******* admitted that they did in fact received the check but not really sure what's going on that I was not posted to my account. I also made ******* aware that I'd mailed two additional checks for separate charges, of $183.00 each and hadn't heard that something was wrong with those checks.
  

  

  Business Response

  Date: 10/12/2022

  Business Response /* (1000, 5, 2022/10/05) */
  We received a payment for services rendered by way of a personal check that was not signed by the check owner/patient. After contacting the patient via phone on 9/9/22 to let her know that there was no signature on the check, the patient gave us verbal consent to try cashing the check without signature. After failed attempts to cash the unsigned check, Williamson Medical Center talked to the patient again on 10/3/22 to explain why she received a new statement for the unpaid balance and to let her know we were returning the unsigned check to her via mail. During that call, the patient asked that no additional statements be sent to her until she receives the returned check and requested that a manager call her to finalize the issue. At this point, further statements have been put on hold, we put the unsigned check in the mail, and our manager left a voicemail for the patient. At this point, we are waiting to hear back from the patient as to whether the returned check was received and how the patient would like to finalize plans for submitting the new payment.