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Business Profile

Jewelry Repair

Fast-fix Jewelry & Watch Rprs

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Jewelry Repair.

Complaints

Customer Complaints Summary

  • 1 complaint in the last 3 years.
  • 1 complaint closed in the last 12 months.

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The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint status

Complaint type

  • Initial Complaint

    Date:05/04/2025

    Type:Service or Repair Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    They charged me ****** for a repair even though it was covered under their warranty in Feb 24. The watch that they claim to repair is still broken and they didnt fix it even thought they charged me for it

    Business Response

    Date: 05/14/2025

    We originally repaired his watch in July 2023 and it was picked up October 6, 2023. He returned October 25th, 2024 stating that the watch was not working. We have a one year warranty from the date of pickup and although it was technically out of warranty by 20 days, we would warranty any repair work that was previously done out of good faith. However, once the watch was opened it was determined that one of the internal gears was broken. Since that particular part was not broken when it left originally, that is not something we would warranty as it was in working condition. As with the previous repair, if he is not satisfied with it or if there is a continuing issue we will gladly take another look at it as it now has another year warranty effective March 8th, 2025 good until March 8th, 2026. Per company policy we would need to see the watch again to determine what is going on. If at that point we determine the part is defective or there is another underlying issue we would either order another part and cover it under warranty or refund the amount if we are unable to rectify the issue. As a policy we do not give refunds blindly in an effort to protect ourselves from unnecessary financial losses. 

    Customer Answer

    Date: 05/15/2025

    I was charged and paid for an entire watch service, not a specific part. I was told it would be a month, it took much longer and even longer the second time. I will not return the watch and wait 6 months to hear this is some other part that is broken that you didn't replace the first 2 attempts when I pay for a complete service.

    Customer Answer

    Date: 05/19/2025

    I was charged and paid for an entire watch service, not a specific part. I was told it would be a month, it took much longer and even longer the second time. I will not return the watch and wait 6 months to hear this is some other part that is broken that you didn't replace the first 2 attempts when I pay for a complete service

Fast-fix Jewelry & Watch Rprs is NOT a BBB Accredited Business.

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