We use cookies to give users the best content and online experience. By clicking “Accept All Cookies”, you agree to allow us to use all cookies. Visit our Privacy Policy to learn more.

Manage Cookies
Resources for Businesses My BBB
Share
Business Profile

Medical Business Administration

Community Health Systems Professional Services Corporation, LLC
BBB accredited business seal
BBB Accredited BusinessA+Rated by BBB

Complaints

This profile includes complaints for Community Health Systems Professional Services Corporation, LLC's headquarters and its corporate-owned locations. To view all corporate locations, see

Find a Location

Community Health Systems Professional Services Corporation, LLC has 7 locations, listed below.

*This company may be headquartered in or have additional locations in another country. Please click on the country abbreviation in the search box below to change to a different country location.

    Please enter a valid location.

    Customer Complaints Summary

    • 2 total complaints in the last 3 years.
    • 1 complaint closed in the last 12 months.

    If you've experienced an issue

    Submit a Complaint

    The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

    Sort by

    Complaint status

    Complaint type

    • Initial Complaint

      Date:08/04/2024

      Type:Service or Repair Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      The company illegally distributes keys for **************** along with not listening to any employees when there is an issue and instead backfire on them so there is no point in involving in HR because they will fire you.

      Business Response

      Date: 08/14/2024

      Hello - I apologize for the delayed response, however I have been of office on vacation. Could I possibly have a few more days to respond? I have reached out to this individual to attempt to gather additional information about his complaint. 

      Thanks, 

      *******************

       

      Business Response

      Date: 08/15/2024

      We have attempted to make contact with this individual to further understand the allegations described, but have been unsuccessful in gaining additional, more specific, information that would allow us to properly investigate. We would welcome additional contact and details so that we may follow up. 

    • Initial Complaint

      Date:09/22/2022

      Type:Billing Issues
      Status:
      Resolved
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I went to the doctor on 08/23 at ********** ******* ***** ****** Clinic. They told me they took my insurance and I paid the $25.00 at day of service. About a week later I get a bill saying I owe an additional 207.00. I look into on their portal and it says out of network, I call my insurance to ask why because****** ****** the doctor write under a doctor that is on the covered list. My insurance said they would call and to allow up to 5 business days. They call me that Thursday and say that the hold time is saying it's over 24 hours and they can't wait on hold that long. They said I would have to call. I have been trying to call now for over a week. The main office has to transfer me and they did tell me there phone are having an issue and saying the hold times are over 23 hours. Last Friday I was supposed to get a call back from their billing, didn't happen, I call Monday the 19th and the girl on the phone tells me it was coded wrong, she would send it to billing and someone would call me by the end of the day. Never happened again. I call today 09/20 I am on hold for 2 hours and 35 minutes..... the phone disconnects, I call back put me on hold again I wait about 42 minutes, phone disconnects again. I call again they tell me they can't advise me what I am supposed to do other then to just go down there and talk to someone at this point. I am worried now it's been so long they are going to send it to collections, or I will have late fees. If I can't talk to anyone about my bill that insurance should of paid if it was billed correctly then I don't know what else to do. I used to be able to get on there portal to see my bill and pay it and now it won't even show either, it comes up and says Your online bill is no longer available. I have attached the original bill, the notice where I cant see it anymore and my call logs. The ************ was me to my insurance company, the ************ is them getting back with me. The **** ******** is the doctors office # ********.

      Business Response

      Date: 09/28/2022

      Consumer Response /* (2010, 5, 2022/09/27) */
      They called me yesterday 09/22 to let me know just not to worry about the bill, they said it can take up to 6 months for them to fix the issue on their end. I told them as long as I don't get sent to collections then I am fine with that resolution. I don't think they run things like they should but for right now I at least have an answer, so I don't know if you guys want to cancel this request.

    Community Health Systems Professional Services Corporation, LLC is BBB Accredited.

    BBB accredited business seal

    This business has committed to upholding the BBB Standards for Trust.

    Why choose a BBB Accredited Business?

    BBB Business Profiles may not be reproduced for sales or promotional purposes.

    BBB Business Profiles are provided solely to assist you in exercising your own best judgment. BBB asks third parties who publish complaints, reviews and/or responses on this website to affirm that the information provided is accurate. However, BBB does not verify the accuracy of information provided by third parties, and does not guarantee the accuracy of any information in Business Profiles.

    When considering complaint information, please take into account the company's size and volume of transactions, and understand that the nature of complaints and a firm's responses to them are often more important than the number of complaints.

    BBB Business Profiles generally cover a three-year reporting period, except for customer reviews. Customer reviews posted prior to July 5, 2024, will no longer be published when they reach three years from their submission date. Customer reviews posted on/after July 5, 2024, will be published indefinitely unless otherwise voluntarily retracted by the user who submitted the content, or BBB no longer believes the review is authentic. BBB Business Profiles are subject to change at any time. If you choose to do business with this company, please let them know that you checked their record with BBB.

    As a matter of policy, BBB does not endorse any product, service or business. Businesses are under no obligation to seek BBB accreditation, and some businesses are not accredited because they have not sought BBB accreditation. BBB charges a fee for BBB Accreditation. This fee supports BBB's efforts to fulfill its mission of advancing marketplace trust.